Chesapeake Specialist

PHYLLIS DAVIS

Pdavissl*argmailcom 757-***-**** Hampton,

Summary

VA 23666

‘Talented Collections Specialist persistent with customersand seasoned in overcoming cbjctives. Bringing over 10 years

‘of experience and driven mentality. Goal-driven Colletians Specialist - Driven to exceed goals and reduce company

debt

Skills

+= Call center background

1 Persuasion strategies

Experience

‘Crescont Bank Chesapeake, VA

Collections Specialist 2

‘2013 - 0272020

HSBC Card Serviaes Chesapeake, VA

Collections Specialist 2

(571996 - 042010

‘* Familiar with locating individuals

«* Tearmoriented

‘Located and monitored overdue accounts using billing system to begin

collections process

«Notified customers of delinquent accounts withattemptto collect

outstanding amounts,

'* Overcame cbjections by applying advanced training and persuasion

techniques

‘Located debtors by utilizing skip tacking and other strategies

«© Recorded and updated customer personal accounts with accurate contact

information.

‘* Remained calm, stayed professionaland provided exceptional service on

all cals, even when interacting with dificult individuals

‘* Processed payments over phane and setup recurring drafts

‘Located and monitored overdue accounts using billing system to begin

collections process.

«Notified customers of delinquent accounts withattemptto collect

outstanding amounts,

‘* Reviewed accounts to determine payment plan compliance.

‘= Conveyed current account information and ebtained payments by using

pre-scripted statements,

‘* Overcame cbjections by applying advanced training and persuasion

techniques

‘Located debtors by utilizing skip tacking and other strategies,

'* Gaveclients comprehensive packages containing alley information,

including demand letter and loan authorization

«Recorded information about customers financial status and collections

status efforts

‘* Met demands of busy collections group by performing high volume of

daily calls.

‘= Completed skip traces on customers failing respond to collection efforts

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