Accounting Assistant Support Representative

SKILLS and ATTRIBUTES

Administrative procedures,

accounts payables &

receivables, strong work ethic,

strong organizational skills,

prioritization, time

management, multi-tasker,

excellent communication skills,

exceptional listener, attention

to detail, analytical thinker,

problem solver, good

judgment, hard-working, self-

motivated, avid learner,

adaptable, accuracy, customer

oriented, discreet,

confidentiality, loyalty,

commitment, trustworthy,

passionate, friendly, positive

attitude, team player

PROFICIENCIES

MS Office applications, Email,

Internet, Telebrowser, OnBase,

Jack Henry, Agency

Dashboard, Checkwriter,

PeopleSoft, Connect Wise,

Kaseya, ECP, Office 365,

Microsoft Exchange

2007/2010/2013, Traverse,

Cisco Call Manager, Cisco

Unity, Cisco Prime

Collaboration, Sharepoint,

Finesse, Cisco AnyConnect,

Jabber, ADP, Exponent HR,

RDP to Servers/Workstations,

OWA, Xmedius)

CONTACT

Heather Vasquez

6705 Tournament Dr.

Houston, Texas 77069

Cell/281-***-****

****************@*****.***

HEATHER VASQUEZ

OFFICE/ACCOUNTING ASSISTANT

RECEPTIONIST

CUSTOMER SERVICE

PERSONAL SUMMARY

A driven, enthusiastic and self-motivated professional with a background in accounting and customer service and with the ability to communicate comfortably with all levels of management. I am looking for full-time, permanent employment and willing to assume a variety of responsibilities and duties with a well-established organization where I can be a contributing team member and help the company achieve its goals.

WORK EXPERIENCE

Stay at home mom working temp jobs May 2016-Present Worked at different companies as a temporary employee performing a variety of duties and responsibilities.

Computex Technology Solutions June 2012–May 2016

(formerly ENET Solutions)

Customer Support Representative

Duties:

Provided network and technical support with limited supervision

Established excellent relationships with all levels of professionals

Handled all calls requesting IT Support

Determined the level of urgency of requests and assigned projects to engineers accordingly

Solely in charge of working all clients’ removal tickets including, AD accounts, exchange accounts, requests to back up former employee mailboxes to pst files and transferring to CD/DVD, flash drive, or local server depending on request/size

Set mailbox forwarding or create a distribution group for multiple recipients

Phone removals and/or changing phone settings based on specific needs

Assisted with client tickets requesting user VPN set-ups, ActiveSync enabling, logging into the VPN server, running and sending all relevant clients Hardware/MVP/Patching Reports via the MVP Outlook profile

Remotely worked with users to remap or add missing drives, add printers, reset login passwords among other technical issues GameStop August 2010–March 2012

Retail Associate/Customer Service

Duties:

Sales, customer service, cashier/money handling, answering phones, store inventory and maintenance

Contact this candidate