Malikage Duleep Roshan Fernando

009*-*********

adn1vr@r.postjobfree.com

MANAGEMENT PROFESSIONAL

PROFILE

To be a part of a team and by self-motivation and team spirit, leading the team to be a successful part of an organization whilst achieving the organizational and team objectives, goals in a given time frame. While improving and contributing to the organizational objectives, improve the personal standards as well. KEY COMPETENCIES

customer Service, Training and development, Relationship Management, Operations Management, Performance Improvement, Maintenance/ Housekeeping,, Category Management, New store opening WORKING EXPERINCE

Drizzle Supermarket

Bldg121,Road 77,Block 575,AL Janabiyah,

P.O. Box 30637,

Budaiya Branch

Kingdom of Bahrain.

Position: Supervisor

Period of work: 21 September 2019 to 30 April 2020 XpressJobs.lk

Nature of work:

inventories, Monitors daily weekly and monthly/quarterly target Guest service and staff and scheduling, Ordering and receiving goods Training and develops staffs, controlling labor wastage on the shift, Product availability, Price changes, product quality and Cleanliness

Carrefour-Majid Al Futtaim

Po box 75716,

Manama,

Kingdom of Bahrain.

Position: Supervisor

Period of work: 25 November 2013 to October 2019

Nature of work:

Analysis the sales performance, Guest service and staff satisfaction and scheduling, analyzing variances, Ordering and receiving goods

Increase sales, inventories, Monitors daily weekly and monthly/quarterly target Supports/participates in training and develops staffs, controlling labor wastage on the shift, Product availability, Price changes, product quality and Cleanliness

Work with, supply chain and all other support functions and make sure smooth operation KEELLS SUPERMARKET

Colombo 2, Sri Lanka

Position: Store Executive

Period of Work: 25 May 2012 to 20 October 2013

Nature of work:

Handle the overall functional management related to Budget, Scheduling, Analyzing Variances, Supervises and positioning of people with supervision.

Plans to enhance service quality standards & implemented strict measures in customer care procedures to optimize customer satisfaction & retention.

Ensure of international standards in the organization in accordance with guidelines; ensure that entire staff complies with procedures and policies.

Maintains critical standard, controlling labor, wastage, raw and fresh product quality Manage opening and closing shift with supervision as a floor manager Handles customer complains during the shift, Enforces security and safety procedures on the shift. Trains people on all functions and give 100% customer service and satisfaction KEELLS SUPERMARKET, Practices basic human relations skills

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SPINNEYS QATAR

Doha, Qatar,

Position: shift leader

Period of work: April 13, 20010 to May. 24. 2012

Nature of work:

Ordering and receiving goods that I'm responsible

Supervises preparation and positioning of people, equipment shift with supervision. Maintains critical standard, Product availability, and customer care Raw and fresh product quality, Controlling wastage on the shift KEELLS SUPERMARKET

Colombo 2,

Sri Lanka

Position: Floor Supervisor

Period of work: September 2003 to 2007

Nature of work:

Attend to customer needs and complain and give good customer service. Prepare work schedules for department staff.

Trains people on all functions and give 100% customer service and satisfaction.

Ordering and receiving goods that i'm responsible.

Supervises preparation and positioning of people, equipment shift with supervision.

Manage opening and closing shift with supervision as a floor manager.

Product availability, Raw and fresh product quality,

Achieve goals and the target, Controlling wastage on the shift.

Assist outlet manager and assistant manager

Mcdonalds

Reza Food Services Co. Ltd-

Saudi Arabia

Period of work: - May 1998 to February 2003

Porition: Crew Chief

Nature of work:

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Can perform all the crew function. •Practices basic Human Relations Skills.

Trains people on all Crew Functions. Uses S.O.C. to verify crew performances and give feedback to the crew person and the management team.

Supervises Preparations and Positioning of People, Equipment and Products during low volume shift with supervision.

Handles Customer Complains during the shift. Follows up on procedures that support Market Promotions during the shift.

Maintains Critical Standard ( Holding times, Services speed and quality, Cleanliness and Sanitation and safety procedures on the shift., ) Performs the 7 daily basic equipment checks. ACHIEVEMENTS

Successfully completing Retail Management Training assignment and meeting performance review scores in Keells Supermarket -2013

Achieve crew of the year in Mcdonalds 2002

KEY TRAININGS

Food Hygiene Training - Abu Dhabi Food Control Authority

Manager Training - Keells Supermarket,sri lanka EDUCATION

G.C.E. Advanced level – Government College lumbini,Colombo 5, Sri Lanka.

Diploma Certificate in computing course – Royal Institute, Colombo 5, sri lanka

Diploma Certificate in computing course –Sarvodya Management Training Institute. ADDITIONAL INFORMATION

Date of birth – 9th September 1972

Marital Status – Married

Nationality – Sri lankan

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References –

Mr. Pradeep Malavipathranalage, Deputy Store Manager, Carrefour – Majid al Futtaim,Po box 75716, Manama, Kingdom of Bahrain. Tel. No . +973-**-**-**** Mr. Rukshan Wickramasinghe, CEO – Crest Intercontinental,No: 143,Vauxhall Street,Colombo 2 Sri lankan . +44-740-**-**-***

M.Duleep Roshan Fernando

Tel No : +94-774******

Email ID : adn1vr@r.postjobfree.com

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