Jeevanjot Hayer

**** ******* ******, ********, **, R2R 1A2 • Mob 204-***-****

E-mail: adn1us@r.postjobfree.com

PERSONAL STATEMENT

A resourceful, self-motivated, results driven establish team leader with outstanding expertise gained through my experience working for McDonalds and Dollar Tree at managerial level. Pride myself in being a creative and enthusiastic person with excellent communicational skills. Possess strong financial control and reporting skills working professionally to ensure all statutory and corporate obligations are met. Has proved the ability to prioritize and work to tight deadlines.

I have demonstrated leadership and organizational skills by leading meetings, conference calls and driving sales activities for the organisations I have worked for.

I hold master’s degree in political science and seeking a challenging role, where my existing skills and qualifications will add value from the outset, whilst I continue to further develop my skills and knowledge.

EMPLOYMENT HISTORY

Shift Manager 2011 - Present

McDonalds

Extensive experience in fast-paced customer service environment – welcoming customers and taking ownership of their needs.

Maximising my team’s potential to excel sales while maintaining highest level of customer satisfaction and to ensure that my team remains motivated

Protecting the business by ensuring procedures and risks are managed.

Interviewing and recruiting new staff.

Developing and up skilling my team, new staff.

Running regular branch meetings and trainings on product knowledge, procedures and service standards.

Review work procedures and operational problems to determine ways to improve service, performance, or safety.

Schedule staff hours and assign duties.

Creating an environment to ensure my team is delivering superior client service all the times.

Holding and presenting various managerial meetings to identify business opportunities.

Order and purchase equipment and supplies.

Assistant Manager 2014 - 2017

Dollar Tree

Maintain customer relationship by identifying and promoting personal solutions with a continuous focus on customer service and new business development.

Accountably observe the problem resolutions & problem management process within the branch.

Successfully participating and running the reward and recognition program to boost productivity

Organising performance review planning for staff members and providing all the necessary training opportunities.

Controlling labour and sales on shift.

Identifying cross-selling opportunities to implement contact strategy while optimising business opportunities.

EDUCATION

Institute/University: Punjabi University, Patiala, India

Degree: Master’s in political science

Institute/University: Punjabi University, Patiala, India

Degree: Bachelor’s in arts

KEY SKILLS & ATTRIBUTES

Personal skills

Team player, excellent people and management skills, good problem solver, excellent communicator and a keen eye for detail

Professional Skills

IT. Skills:

Microsoft Office (Word, Excel, PowerPoint, Access)

Microsoft Windows 95/98/2000s/XP/Vistas

Microsoft Internet Explorer

Languages: English (fluent), Punjabi, Hindi (fluent) and Urdu

REFERENCES

References available on request

Contact this candidate