Lipsa Singh

MTech (ECE)

Bhubaneshwar, Orissa

adn1ty@r.postjobfree.com

824-***-****

Looking forward to build my career by utilizing all opportunities to implement my skills and knowledge in order to pursue a long term relationship with the organization. Willing to relocate: Anywhere

Work Experience

Front Office Operations in hotel Management

The Lavenders Blue Homestay - Bhubaneshwar, Orissa December 2017 to September 2019

The Lavenders Homestay is a home away from home, situated in the heart of the city. The Guesthouse is registered with makemytrip, ixigo, booking.com, airbnb and goibibo.com Roles and Responsibilities :

~Preparing and analysing customer feedback,wifi quality in hotels,improving the breakfast, lunch and dinner quality,maintenance of hygienic and safe environment for our customers.

~Helping our team to get more feedback to Trip advisor, ixigo, booking.com, makemytrip.com

~Accepting and booking reservations manually and over phone

~ Assisting our customers with check in and check out, looking for rooms to be ready and clean before guests arrival

~ Easily accessible and reachable by guests during the shift timings

~ maintenance hotel management software with compliance

~Proactively solving queries of customers over phone, through mail conversations and solving guest escalations to the satisfaction levels

~ Managing the accounts,reporting daily cash collection with proper bills and maintaining a record on daily basis

Associate System Engineer, Tech Mahindra

Tech Mahindra - Mumbai, Maharashtra

May 2014 to July 2015

Project Description: Millicom offers a range of digital services to over 45 million customers under the

“Tigo” brand in fifteen emerging markets as well as ecommerce sites across Africa and Latin America. Founded in 1990, the firm’s revenue has been driven mainly by mobile phone services but also offers cable, broadband, e-commerce and other media

Applications: VAS applications.

Job Profile: L1/L2 Application Maintainence & Production Support

• Software skills-Windows servers, Putty, Filezilla, BMC Remedy Tool 8.0,Sql server 2008, Sql Developer, Sql management studio

Roles and Responsibilities :

~Application maintainence and technical support, service desk handling, team coordinator, incident management ~Conducting follow up sessions with vendors and resolving issues within SLAs

~Running scripts on daily basis for client server security and management and reporting them on RCA portal .

~Regularly monitoring alerts and troubleshooting them as soon as possible

~Team building and working on different Value added services (Vas)applications

~Coordinating with on-site team which included African countries namely Ghana, Chad, Rwanda, Senegal, DRC, Tanzania, resolving tickets ensuring company benefits and assuring customer satisfaction.

~ Handling Customer queries over call and replying them through email, resolving the assigned tickets within SLAs and those which are not under our scope assigning those to the relevant team immediately and getting them resolved within the SLAs.

Education

Master of Engineering in Electronics and communication with 8.64 CGPA KIIT University - Bhubaneshwar, Orissa

July 2015 to May 2017

Bachelor of Engineering in Electronics & Communication Engineering in Electronics & Communication Engineering with 8.34 CGPA Institute of technical education and Research - Bhubaneshwar, Orissa September 2009 to June 2013

H.S.C. in KIIT Science College with 79.8 %

State Board

2009

S.S.L.C. with 86.8 %

D.A.V Public School - Bhubaneshwar, Orissa

2007

Skills / IT Skills

• Office administration

• Microsoft Office (1 year)

Certifications and Licenses

Bharat Sanchar Nigam Limited

May 2011 to June 2011

Summer training course for engineering students.Trained with respect to study and project works. All India Radio and Doordarshan

May 2012 to June 2012

Summer training course for engineering students.Trained with respect to study and project works. Tech Mahindra Certified Infrastructure Support Professional(TMCSP) August 2014 to Present

Certified as "Tech Mahindra Certified Infrastructure Professional" on August,2014 by Tech Mahindra for successfully demonstrating skills and competencies in performing Installation,Configuration and managing IT infrastructure (Windows Server 2008 with active Directory,exchange SERVER 2007,Windows 2007,Microsoft Office 2007,) understanding and working with IT Operation practices and processes,documentation,communication,review and MIS Reports). Wordpress for Beginners

April 2020

How to create a website using Wordpress for beginners. Fundamentals of Digital Marketing

April 2020 to Present

Basic fundamentals of Digital Marketing,SEO,Payment per click,Google and Web Analytics basics. Facebook Blueprint

April 2020

Understanding of Social Media platform,ad posting by Facebook and Instagram Google Adwords and Analytics

April 2020 to Present

Fundamentals of Adwords,Google Analytics key principles and generating reports for marketing Strategies and optimisation of Digital sales.

Projects / Papers Presented

Reconfigurable Enhanced Gain Beam Steerable Antenna for S-Band Radar Communication”

September 2016

L. Singh and S. Behera, “Reconfigurable Enhanced Gain Beam Steerable Antenna for S-Band Radar Communication”, IJER, Vol. 5, Issue. 9, pp. 787-791, 2016 Electronically Reconfigurable High-Gain Beam Steerable Antenna for Mobile Satellite Communication

September 2016

L. Singh and S. Behera, “Electronically Reconfigurable High-Gain Beam Steerable Antenna for Mobile Satellite Communication ”, IJER, Vol. 5, Issue. 10, pp. 827-830, 2016.

"A Survey on Beam Steering Techniques in Planar Antenna”, September 2016

L. Singh and S. Behera, “A Survey on Beam Steering Techniques in Planar Antenna”, IJAREEIE, Vol. 5, Issue. 9, pp. 7450-7455, September 2016.

Additional Information

Domain Knowledge: Communication System engineering

• Antenna and wave propagation

• Digital Communication technique

• Analog communication system

• Network Theory

Technical Skill:

- Tools Ie3d, Ubuntu, filezilla, putty, sql server, MODELSIM, XILINX, MATLAB, BMC Remedy tool,ITIL, SQL management studio 8.0, Microsoft Outlook

Personal Strengths :

Good communication Skill,Team worker,Adaptibility and flexibility, Patient and Ambitious, Quick learner,Self motivated, Positive thinker,Good listener

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