Degree holder
Resume:
MARIA DAISY R. FLORESTA
#*** ***.* *** ** Landscape Area,
Brgy. Marcelo Green, Sucat Paranaque City
Contact No. 091********/093********
Email: ***********@*****.***
Career Objective:
●To be part of a respected institution in order to share my capabilities in accordance with its vision and mission as well nature my skills.
●To meet the reality of life and to include myself as one of your staff in this prestigious company.
Educational Background:
Tertiary: Christ the King College of Science and Technology
Bachelor of Science in Business Administration
Major in Human Resource Development Management
Jaysonville2 subd. Putatan, Muntinlupa City
S.Y. 2012-2016
Secondary: Masville National High School
Masville, Brgy. BF Homes, Sucat Paranaque City
S.Y. 2008-2012
Elementary: Fourth Estate Elementary School
Fame St. Fourth Estate Subdivision Paranaque City
S.Y 2002-2008
Work Experience:
ADEC Innovations/American Data Exchange (AMDATEX)
7F Alabang Corporate Center, South Superhighway, KM 25 W Service Rd, Alabang, Muntinlupa,
- Business Process Associate
March 05, 2020 to Oct 31, 2020
Job Description
●Key-in accurately pertinent information of an order into the client- supplied application in accordance with the given project specifications.
●Assessing process orders.
●Checks accuracy of encoded data before proceeding to the next field or order.
●Attends project orientation, job-related training, and/or other company-initiated training when necessary.
●Reports all issues encountered with client-supplied applications to immediate superior.
Jollibee Worldwide Services Logistics (JWSL)
DBP Service Corporation (DBPSC) - as new 3rd Party Mgt. former Staff Search Asia Cooperative
Admin/CS Section, Km. 17 West Service Road, Brgy. Marcelo Green, Bicutan, Parañaque City
- Logistics Customer Service Agent
June 16, 2017 to July 25, 2019
Job Description
●Accepts orders via telephone using the standard order form and ensures accuracy of the orders by recapping the orders relayed or sent.
●Provide assistance to customer needs with regards to their delivery, orders and other requests.
●Manages inbound/outbound calls and manages communication with/from stores related to order inquiries, complaints, and feedbacks, delivery status and stock availability.
●Maintains customer records by updating account information.
●Consolidate inbound and outbound calls from stores.
JBE Human Provider Organization/Skyway O&M Corporation
Vv. Soliven Shopping Complex, Edsa Avenue, San Juan City, Metro Manila
- Toll Teller
December 21, 2016 to May 21, 2017
Job Description
●Classified vehicles by number of axles and entered into the automated system database.
●Accepts toll and fare tickets previously purchased.
●Collects money and gives exact customer change.
●Operated a toll booth in a polite and efficient manner
●At the end of the shift balances cash and records money and tickets received.
Skills and Qualification Summary
●Experienced: Customer service oriented with 1 year as Customer Service Support.
●Efficient: Can handle various calls on a daily basis, while consistently resolving customer issues in a short period of time.
●Skilled: Possess exceptional customer service skills, with customers regularly commending on received support.
●Customer Service: Handle 20+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer satisfaction. Memorized company products and services to be able to answer all customer inquiries.
●Technical: Receive source data such as customer names, phone numbers, store branches and enter data into various customer service software. Perform data entry with software such as Microsoft Office (Word, Excel, and PowerPoint).
Communication: Conversational both in native language and English (able to meet all customer service requirements with English speakers. Remain cool during heated exchanges with customers and reach peaceful resolution
SKILLS/STRENGTHS
●With Good Communication Skills
●With dutiful respect for compliance in all regulated environment
●With time management skill
●Knowledgeable in SAP System
●Knowledgeable in SWS System
●Proficient in MS Office Applications (Word, PowerPoint and Excel)
LEE GROUP OF COMPANIES (Food Service Franchise Businesses)
Jollibee-Alabang Junction Building Spectrum Midway Extention, Muntinlupa City.
●On The Job Training
November 2015 – February 2016
●Assistant in 201 Files (HR&AccntgDept)
●Document Controller (HR&AccntgDept)
●Seminars and Trainings
●Food Safety and Quality Training & GWP (Good Warehouse Practices)
Jollibee Worldwide Services Logistic
June 24, 2017
●Leadership Management for Team Leaders
●Effective Cooperation of Retailer and Suppliers of the Philippines
February 6, 2021
Character Reference:
Donnalyn Timkang
Shift Manager
Golden Arches Development Corp. (McDonald's Phil.)
Joel B. Gaspar
Supervisor
ADEC Innovations/American Data Exchange (AMDATEX)
AljonLabangco
Finance Associate
Zenith Foods Corporation (JFC Commissary)
I hereby certify that the above information is stated herein is true and correct to the best of my knowledge and belief.
MARIA DAISY R. FLORESTA
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