HEATHER

CLAUNTS

heatherclaunts@yahoo.c

om

954-***-****

Coconut Creek, FL 33073

I have strong problem solving skills. Honed my ability to manage conflict and deal with demanding individuals. Developed exceptional organizational skills, time

management, communication skills and attention to detail. Ability to work in a fast-paced environment and manage several tasks at hand. Adept at filing, data entry and maintaining clean and organized work environment.

PROFESSIONAL SUMMARY

Pearl Holding Group - Claims Processor

Coral Springs, FL • 05/2017 - Current

Lowe's Home Improvement - Service Department

Supervisor

Pompano Beach, FL • 11/2006 - 05/2017

WORK HISTORY

Investigated properties to determine extent of damage and estimate repair costs.

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Collaborated with claims department and industry

anti-fraud organizations to resolve claims.

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• Followed up with customers on unresolved issues. Evaluated accuracy and quality of data entered into agency management system.

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Reviewed and verified data, including addresses, phone numbers, names, ages, and values.

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• Processed and recorded new policies and claims.

• Modified, updated and processed existing policies.

• Calculated adjustments, premiums, and refunds.

Exceeded goals through effective task prioritization and great work ethic.

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Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase

productivity.

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Organized ongoing maintenance schedules to boost

system performance.

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• Optimized supply levels to keep stock within ideal SKILLS

• Great mathematical skills

• Ability to compile data

• Ability to archive files

• Cultural awareness

• Collaboration

• Responsible

• Good telephone etiquette

• Team-building

• Conflict resolution

• Compassion

Interpersonal

Communication

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• Customer service

Verbal and written

communication

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Miami Dade College

Miami, FL

No Degree: 620 All Lines

Adjuster

Miramar High School

Miramar, FL • 06/1991

High School Diploma

EDUCATION

Shop Rite Food Market - Stock Clerk/Cashier

Phillipsburg, NJ • 01/2003 - 11/2006

parameters for expected needs.

Monitored safety compliance to maintain strict standards and protect team members from harm.

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Monitored equipment, tools and system upgrades to

compile data into detailed reports for upper

management.

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• Managed efficient teams of up to 5 employees.

Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.

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Trained new workers to improve efficiency of

department and cultivate productive work atmosphere.

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• Restocked and organized merchandise in front lanes. Helped customers complete purchases, locate items and join reward programs.

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Answered questions about store policies and addressed customer concerns.

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Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

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Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

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Worked closely with shift manager to solve problems and handle customer concerns.

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Replenished sales floor merchandise and organized

shelves, racks and bins for optimal appearance.

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Checked identification for proof-of-age for alcohol and tobacco sales.

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• Maintained cash drawer of $300.00 or more per shift.

Contact this candidate