Facility Manager Customer Service

SUMMARY

To obtain full time employment based on my years of client-facing experience, customer

service skills, and expertise in the health care industry in a company that rewards its employees and will allow me to showcase my abilities. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Add value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines every time. Bilingual fluent in spanish and Inglish, offering solid comprehension of cultural diversity. Motivate to gain hands-on experience. Outgoing and friendly with strong drive to succeed.

SKILLS

LeadershipCommunication

MultitaskingAnalytical

Critical thinkingComputer skills

CollaborationFirst Aid/CPR

Organizational skillsTraining & Development

TroubleshootingPeople skills

Decision-makingPlanning

Work ethicTeam building

SupervisionWorking collaboratively

Clerical

EXPERIENCE

Customer Service

Spanish Fork, UT

Young Living Essential Oils/ Jan 2015 to Jan 2017

Respond to customers inquires via telephone, email, SMS and chat to provide problem resolutions in accordance with company standards. Receives and places telephone call which are predominantly routine, but may require deviation from standard screen, scripts and procedure. Answer telephone orders, services and complaints.

Maintain detailed and current knowledge of company navigate a computerized data entry system or other relevant applications.

Manager Trainee

Lehi, UT

KFC-PIZZA HUT Restaurant/ May 1998 to Nov 2014

Processed customer sales transactions, adjustments and refunds. Assisted with opening and closing of retail branch office. Worked closely with customers to understand needs and resolve diverse issues. Collaborated with other managers to plan and direct organizational tasks. Assisted in sales, customer service and human resources objectives to increase experience and gain broad company perspective. Maintained current understanding of company offerings to better serve customers and

team members.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Worked with and leadership to develop and implement action plans to protect company assets and profitability.

Supervised, coached, and mentored 50-member staff. Analyzed sales, profits and inventory to identify trends and provide recommendations.

Followed MANAGEMENT advice to improve leadership and supervisory skills. Learned all aspects of MANAGEMENT business from ground-up to fully understand every operational facet and contribute to long-term business success.

Responded to advanced issues with professional and relationship-focused approach. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Assessed, optimized and elevated operations to target current and expected demands. Reported market activity to management by monitoring and analyzing price lists of competitors.

Contributed to outline and direction for employee project teams. Accomplished MANAGEMENT objectives in first year.

Facility Manager

American Fork, UT

Beehive Homes American Fork South/ Jan 2010 to Nov 2012 Prepare schedule for employees on a monthly basis and adjusted as needed. Coordinate care for residents with doctors, therapist, nurses and their families. Performed bi-weekly grocery shopping as per dietitian prepared menu. Inventory and maintain monthly medicine cycle for each resident. Record all changes to medicines and wellbeing of each resident. Prepare and present monthly update for Employee's. As well covering shifts and help with the bathing, cooking and cleaning for residents.

Prioritized and performed routine maintenance to keep facility in excellent shape. Maintained cleanliness and presentation standards to increase appeal of facility. Assessed all aspects of facility operations and employee activities to enforce and ensure adherence to workplace safety regulations.

Scheduled and monitored on-site inspections of facility. Enforced compliance with OSHA regulations and company policies. Held oversight of equipment maintenance, repairs and installations scheduling and work performed.

Inspected equipment, facility grounds, external building structure, and systems on regular basis.

Managed and directed facility staff including assignment delegation and timely completion.

Assigned and supervised work of cross-functional facilities team. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Delegated work to staff, setting priorities and goals. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations. Treated associates with fairness and respect, providing recognition of accomplishments.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Oversaw efficient receiving and inventory management to keep stock within optimal levels.

Recruited, hired and trained new employees, including monitoring and review of individual performance.

Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.

Information Operator

Springville, UT

Spherion Atlantic Enterprises LLC/ Jan 2008 to Apr 2009 Ingredient handler supplying food ingredients for production line., taking and sending calls to different departments of Quest.

Placing and rating phone calls to different places of the country and international phone calls.

Protected secure data files and regulated access.

Made recommendations to improve security procedures and systems. Analyzed system risk to identify and implement appropriate security countermeasures.

Audited networks and security systems to identify vulnerabilities. Analyzed security procedure violations and developed plans to prevent recurrence.

Designed, implemented and maintained security systems and controls. Updated virus protection systems based on computer virus reports. Designed and implemented plans to secure computer files against breach, destruction or accidental modification.

Built firewalls and encrypted data to secure confidential information. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Demonstrated self-reliance by meeting and exceeding workflow needs. Juggled multiple projects and tasks to ensure high quality and timely delivery. Prioritized and organized tasks to efficiently accomplish service goals. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Customer Service

Midvale, UT

Quest Corporation/ Jan 2008 to Jan 2008

Recommended merchandise to customers based on needs and preferences. Observed customer behaviors to identify security threats and escalate concerns to supervisors.

Used Electronic register system to ring up customer purchases, process payments and issue receipts.

Communicated with customers about

Offerings, including policies, restrictions and refund policies. Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths. Drove sales of any kind products by applying proactive nature, knowledge of customer preferences and active listening skills.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

EDUCATION AND TRAINING

GED

Uvcc Aug 2002

Orem

REFERENCES

REFERENCES: References available upon request.

LANGUAGES

Bilingual –verbal and written English and Spanish

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