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Customer Service Digital Marketing

Location:
Lagos, Nigeria
Posted:
August 04, 2021

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Resume:

SUMMARY PROFILE

AGBOYINU DEBORAH

CUSTOMER SERVICE TEAM LEAD

Graduate of Economics with more than 4years’ customer service and operation experience. Seeking opportunities to make an outstanding impact with my passion for excellence and acquired skills. Desire to pursue a career in operations management within the financial, FMCG and consultancy business sector.

CONTACT

PHONE:

081********

WEBSITE:

https://www.linkedin.com/in/deborah-agboyinu-199aabaa/

EMAIL:

adn1m2@r.postjobfree.com

adn1m2@r.postjobfree.com

HOBBIES

Music

Reading

Cooking

Writing

EDUCATION

2009 to 2013

B.Sc. Economics Osun State University Oshogbo Osun state.

2002 to 2018

Secondary School Leaving certificate: Methodist High School Arigbajo

2015

Comptia A+

New Horizons Solutions Center

2016

CRM

New Horizons Solutions Center

2021

DIGITAL MARKETING

Udemy

WORK EXPERIENCE

1.NEWEDGE FINANCE ltd. – Customer Service Team Lead 2018 till date

1.Resolving client’s complaint and ensure customers are satisfied.

2.Responding to mails and ticketing.

3.Research and report analysis.

4.Coordinate training programs.

5.Preparation of work roster and monitoring of interactions across all channels.

6.Recruiting, training and inducting new agents or team members.

7.Ensuring the team’s goals are realized.

8.Reporting on customer’s experience and response daily and weekly

9.Creating Performance Measurement Metrix for Agents and Evaluating them.

10.Creating Programs and activities to improve productivity and customers satisfaction.

11.Reporting on Team’s KPI.

2 BLACKBET – Customer Success Officer 2017 - 2018

1.Research, analysis and innovation of new ideas for the product.

2.Monitoring Agents interactions.

3.Keep players interested in betting.

4.Attend to and resolve Customer’s complaint.

5.Coordinating and organizing the team

6.Ensuring customers are loyal to the brand.

3. HOTELS.NG - Customer Support 2016 - 2017

1.Making outbound calls and receiving inbound calls.

2.Handling of client's request and complaints.

3.Marketing of services.

4.Attend to mails and ticketing.

4.JUMIA NIGERIA - Customer Services Executive (logistics) 2015 - 2016

1.Reconciling returned items.

2.Managing customer inventory.

3.Attending to sellers.

SKILLS



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