MARBLE MALHOTRA

E x e c u t i v e S u m m a r y

Accomplished individual with over 19 years of experience in aviation Industry handling Customer Relationship

Management, Inflight Airlines operations, Cabin

Surveillance, Inflight Safety and Compliance Audits, Crew Scheduling & Crew pairing optimization, Cabin Crew CRM(Crew Resource Management) facilitator & Inflight Service Trainer, Flight Operations & Quality Assurance Officer & Crew Administrative In charge, Cabin Safety Action group.

The gradual rise in the hierarchy both administratively and functionally have provided the rightful exposure to all facets as associated with Inflight Services operation functions of an Airline.

Besides my professional engagement, I am a patient listener and a strong observer. I relate my perceptions and attitudes to one observed around with different interactions and make quick adjustments to be effective and stay informed. I am a team player and believe in leading the team with setting the examples and natural inspirations

E d u c a t i o n & C e r t i f i c a t i o n s

• Bachelors of Commerce from Delhi University

• Org Authorized Crew Resource Management Instructor

• Org Cabin Service Instructor

P r o f e s s i o n a l

A c c o m p l i s h m e n t s a n d A w a r d s

• Various accolades from the leadership team at Alliance Air for managing various functions as IFS Manager

• Appreciations due exemplary service onboard

A r e a s o f E x p e r t i s e

• Inflight Service Safety & Procedure

compliance

• Customer Relationship Management

• Shift Design & Management

• Crew Resource Management

• Cabin Service Training

• Talent Acquisition and Retention

• Conflict Management

• Team Management

• Documentation

L a n g u a g e s

• English

• Hindi

• Punjabi

P r o f e s s i o n a l E x p e r i e n c e

University Of Pittsburgh, USA Nov 2020 to Mar-2021 Role: Interviewer/ Data Collection / Evaluator(Part –Time)

• Collecting data for BRFSS with Evaluation team

ETS Rater, USA July 2015 to May 2019

Role: Rater (Seasonal)

• Rater 5th – 8th grade Math Common Core

Alliance Air (Subsidiary of Air India), India

Role: Inflight Service Manager January 2005-July 2014

• Leading a team of more than 300 cabin crew members on All India Basis.

• Responsible for managing compliance of All India Cabin Crew Licensing/Documentations as per the regulatory/ORG guidelines.

• Assisted in in-flight safety audits & contributed to the cabin safety action group.

• Super User for implementation of ARMs IT System for scheduling/Trainings

• Manage all India Roster/FDTL and scheduling based on availability and training schedules

• Manage all Internal and External Directives for the Inflight Crew

• Manage all Compliance and User Manuals, Amendments issued by the DGCA.

• Conducting Crew Resource Management Trainings.

• Conducting Inflight Service Trainings

• Conducting Ramp Inspections/Spot Checks

• Conducting FOQA (Flight Operations Quality Assurance) Flights as onboard FOQA Inspector

• Manage Incident reporting with Management and Governing Body

• Responsible for cabin crew administration/annual appraisals

• Panel member with the uniform committee & onboard catering menu Alliance Air (Subsidiary of Air India), India

Role: Sr. Check Cabin Crew / Cabin Crew In charge (Inflight Services) March 1996-December 2004

• Certified DGCA flight attendant leading crew members on Boeing 737-200/ATR-42 320 /CRJ-700 series.

• Exemplary customer service on board ensuring passenger and cabin safety.

• Managed passenger safety during flight & medical emergencies.

• Lead VVIP flights including President Of Croatia.

• Partnered with catering manager to develop menu and standard services.

• Lead a team of flight attendants to ensure safety/comfort of pax and conduct periodic checks

(Competency/Requalification/Ab-initio) as per the regulatory DGCA guidelines

• Participate & Assist in Tabletops, Mini Evacuation, Life vest / Dinghy trainings.

• Assist with new hire interviews

Sahara Airlines, India

Role: Cabin Crew (Inflight-Services) October 1995- March 1996

• Certified DGCA flight attendant on Boeing 737-200/400 series.

• Assisting Lead/Check cabin crew on board.

• Passenger safety & Customer Service.

C o n t a c t D e t a i l s : O t h e r I n f o r m a t i o n : email: adn1lx@r.postjobfree.com Residency Status: US Citizen Phone: 516-***-****

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