Objective: Seeking a full-time position

Profile

A highly motivated bilingual Business Administration graduate

Well versed in providing excellent customer service

Able to build rapport with clients, co-workers, and supervisors to achieve goals

Respond professionally to tight deadlines and excellent work ethic

Able to perform clerical and administrative duties in fast paced environment

Engaging personality, excellent multi-tasker

Comfortable standing for long time periods

Good oral and written skills in English and French

Education

Computerized Office Procedures Certificate 2017

Academic of Learning Career College, Edmonton, AB

High School Diploma 2015

Eastglen High School, Edmonton, AB

Accomplishments

Took part in the training of new employee members at KFC and Lunch Pail Catering

Recognized by peers and management for going above and beyond normal job functions

Work Experience

Catering Assistant 2015-2017

Lunch Pail Catering, Edmonton, AB

Collaborated with team members to accomplish goals

Greeted and welcomed guest, and responded to specific request in courteous manner

Served beverage and foods in designated order and quickly remove dishes at end of each event, replenished beverages and checked with guests to ensure satisfaction

Maintained clean and organized dining area to facilitate workflows and minimize safety hazards

Crew Member 2014-2016

Wendy’s, Edmonton, AB

Presented menus and answered customer’s questions

Took orders using automated entry system to relay orders to kitchen staff

Served food and beverages

Checked that clients were satisfied with their order

Customer Service Representative 2014- 2015

KFC, Edmonton, AB

Worked upfront greeting and provided friendly customer service

Operated the drive-through window and cash register quickly and efficiently

Recorded customer orders and repeated them back in a clear, understandable manner

Served fresh, hot food with a smile in a timely manner

Resolved guest complaints promptly and professionally

Packaged menu items into bags or trays

Volunteer Experience

After School Tutor 2014-2015

Eastglen High School, Edmonton, AB

Tutored assigned students in academic subjects and study skills, either individually or in study groups

Maintained records on each student who is being tutored

Took notes during tutoring sessions and followed up later with the student and the teacher

Met students, helped them prepare for upcoming quizzes, tests and went over their homework assignments

Helped students develop self-confidence in performing academic work

Book Launch Speaker Summer 2016

Edmonton, AB

Prepared and researched about the author and the book

Delivered speech about the book that convinced and captured audience’s attention

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