Personal Data

Date of Birth: **/*/****.

Nationality: Egyptian.

Religion: Muslim.

Social Status: Single.

Military Status: Exempted

Professional Summary

Clever IT Support Specialist develops innovative solutions to unforeseen issues. Competent manager of systems spread across single or multi-site installations. Maintains exceptional uptime figures through hands-on management of all hardware and software assets.

Qualification

Bachelor Degree of Computer Science / Computer Science Department Faculty Cairo Higher Institute Major (2013-2017).

Accumulative grade: Good.

Experiences

IT Support at Dover American International School From (2018 Until Now).

Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.

Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for users.

Resolved diverse range of technical issues across multiple systems and applications for customers and end- users across various time zones.

Provided support for networking protocols and characteristics.

Evaluated and responded to incoming sales leads and requests for technical support assistance.

Maintained familiarity with API and authentication mechanisms for all supported products.

Used ticketing systems to manage and process support actions and requests.

Wrote and reviewed tickets to request maintenance to various types of equipment. CURRICULUM VITAE

14B Ismail Elfangary Alf maskan /Cairo / Egypt

02/28538812 / 010********

adn1jv@r.postjobfree.com

Experiences

IT Support at ABC Egypt (2017 Till 2018).

Created help desk tickets, troubleshot and resolved desktop issues.

Offered new customers training to reduce frustration and improve customer satisfaction.

Developed and tested new product offerings prior to release to assist development team in bug identification.

Resolved diverse range of technical issues across multiple systems and applications for customers and end- users across various time zones.

Provided Tier 1 IT support to non-technical internal users through desk side support services.

Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.

Answered questions and provided information to customers about new software or hardware.

Uploaded new software rolled out updates and applied patches to servers upon release to thwart and threats from penetrating networks.

IT Desktop Support at Cairo Computer from (2016 Till 2017).

● Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

● Installed security applications and devices and suggested additional security measures.

● Used ticketing systems to manage and process support actions and requests.

● Activated accounts for clients interested in new services.

● Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.

● Provided support for networking protocols and characteristics.

● Resolved system, hardware and telephone issues within hours, improving efficiency among all departments.

Courses

MCSA Windows Server 2016.

Full Stacks Php Web Developer.

E-Learning Certification Apache Web Server Online (PHP).

E-Learning Certification CCNA Online.

UI / UX Designer.

Languages

Arabic " Mother Tongue"

English "Good" in writing and speaking.

French "Little" in writing and speaking.

Computer Skills

Data Recovery

Software Diagnosis

Hardware Upgrades

Operating System Management

Backup and Recovery

Telecommunications Network Oversight

Preventative Maintenance

Wireless area Networking

Complaint Resolution

Application Support

Network Diagnostics

Issue Troubleshooting

Hobbies

Football

Reading

Swimming

Running

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