Customer Service professional
Resume:
Ryan Drury
Customer Service
Contact
Email:
********@*****.***
Phone:
Address:
*** * **** ** *** 2075 Phoenix, AZ, 85022
Career Objective
Diligent professional with 11+ years of experience and a proven knowledge of conflict resolution, customer satisfaction, and process simplifications. Aiming to leverage my skills to successfully fill the Customer Service role at your company.
Experience
Server
Applebee's, Phoenix, AZ / Nov 2019 - Apr 2020
Recorded orders, place accurate orders and monitored timing of dining experience.
Cleared dishes from tables before, during and after meal services.
Promoted clean, safe and neat environment for residents, self and staff.
Entered orders into point-of-sale system so that kitchen staff can prepare food.
Executed clear and concise verbal and written communication.
Security Supervisor
Chambers Bar, Phoenix, AZ / Mar 2019 - Sep 2019
Provided information and assistance to staff and visitors to promote safety.
Followed prescribed Standard Operating Procedures for basic and emergency responses.
Greeted guests and employees in cheerful and welcoming manner.
Provided strong customer service while actively listened and responded in appropriate manner.
Remained calm and effective in stressful situations, utilizing rational thinking and decision making.
Security Guard
Seamus McCaffery's, Phoenix, AZ / Jan 2018 - Dec 2018
Stayed alert and reported any unusual situations to supervisor.
Maintained safe environment by being highly visible deterrent to outside influences.
Monitored customer traffic entering and exiting store.
Maintained open and professional communication with community management, residents of community and vendors.
Exercised judgment and use discretion in responding to incidents and emergencies.
Customer Service Lead
Avnet, Phoenix, AZ / May 2009 - Jun 2018
Applied knowledge from training to customer relationships.
Composed reports, business correspondence and procedure manuals.
Increased knowledge and skills through self-motivation, formal education, seminars and in-house training.
Adapted to shifting priorities, demands and timelines.
Handled high call volume in professional and courteous manner.
Demonstrated effective time management by prioritizing daily work activities.
Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
Education
Catonsville Community College
Phoenix, AZ
Completed coursework towards General Education Liberal arts
(Mar 2000)
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