Bartender Customer Service
Resume:
CONTACT
PROFILE SUMMARY
Experienced and energetic bartender seeking an opportunity to demonstrate exemplary customer service skills and utilize an extensive experience, knowledge, and passion for spirits, beer, wine, and cocktails to ensure your establishment's success. Food and beverage expert. Licensed in preparation and sale of alcoholic beverages, bar procedures, and liquor laws. In search of an opportunity to implement this knowledge while growing my familiarity with wine and mixology. Focused Bartender at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours.
CORE COMPETENCIES
Expertise in concocting cocktail drinks and alcoholic beverages. Familiarity with numerous drink- making techniques
Proven accurate handling of all transactions and payments. Prompt checking of customer’s ID before the serving of drinks
Ability to maintain composure when under pressure (especially there is a huge volume of orders)
Highly skilled in mixing, garnishing, and serving a wide range of drinks. Expertise in housekeeping and bar maintenance
Effective use of up-selling and suggestive techniques to increase both food and beverage sales.
Ability to work under pressure amid distractions, interruptions, and loud music. Setting up the bar, side stations, side tables, and displays. Physically fit enough to move, lift, carry, push and pull stock and furniture around. Proficiency in using bartending machines
Team player with excellent interpersonal skills and contributor to a fun work environment
Proficient in Computer system and MS Office suite (Word, Excel, PowerPoint)
The ability to work independently with professionalism while maintaining a focus on quality and customer service
Strong written and verbal communication effectively for documentation and correspondence
Exceptional organization skills with the ability to prioritize and manage multiple tasks simultaneously PROFESSIONAL EXPERIENCE
Bartender Msc Cruises Oct 2019 - Present
Creating a welcoming and enjoyable experience ensuring customer satisfaction by maintaining a friendly, accommodating, and positive attitude. Mixing and serving alcoholic beverages to guests of various nationalities. Clean bars, work areas, and tables.
Checking guests for proper identification and serve alcoholic beverages to guests following federal, state, local, and company laws and regulations. Ensuring that the bar is always well-stocked with a wide selection of wines & spirits.
Preparing cocktail and drink orders for customers or waiters to deliver throughout the establishment.
Attempting to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Opening and closing restaurant independently, restocked depleted items daily, signed checks to distributors, helped prepare for events
Conducting weekly and monthly inventories to ascertain the adequate supply of liquor, ice, cups, and other necessities
Maintaining bar cleanliness for spills, food debris, used dishes, glassware, and utensils, and miscellaneous trash.
Bartender II Dream Cruises Sep 2018 – May 2019
Attempted to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking for intoxicated patrons. Clean glasses, utensils, and bar equipment.
Received payments (cash or credit card) and hands change to customers
Answered phone and email inquiries regarding our establishment and nightly specials.
Coordinated orders with different areas of the company to ensure customer satisfaction.
Mixed and served cocktails according to recipes, as ordered by the customer DENZIL DSOUZA Bartender
PERSONAL DETAILS
Sex: Male
Passport No- P1137637
D.O.B - 03-05-1997
Marital Status: Single
Languages Known: English,
Hindi, and Marathi
SKILLS
Mixing Drinks
Hospitality Industry
Entertaining guests
Cocktails
Casual conversations
Beverage knowledge
Cocktail mixing
Cash handlingStorytelling
Physical fitness
Customer Service
Meticulous and Punctual
Critical Thinking
Collaborative Skills
Fast Learner
Time Management
Continuous Learning
Presentation Skills
Training & Development
Decision Making Skills
Self-Discipline & Empathy
Project Management
Leadership Skills
Document Preparation
*.************@*****.***
Vrindavan Kunj, Building
No.1, C/16, Mittal Enclave,
Naigaon (E), Palghar-
401208.
Food and Beverage assistant P&O Cruises Aug 2017 - Jan 2018
Suggested wine or beverage order to compliment guests’ meals; open and serve wines according to department standards
Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported management
Guided guests with enthusiasm through event menus while demonstrating thorough knowledge of the food, beverages, and ingredients, and guiding them on special tea, wine, and cocktail pairings based on their choices.
Ensured an efficient and safe delivery of all beverage orders in line with guest expectations and ensuring an exceptional level of service is maintained at all times
After the event, followed up with the host to ensure satisfaction with food and service, ensuring that they were provided friendly and attentive service and exceptional hospitality.
Bartender Gvk Lounge (Mumbai international Airport) Jan 2016 - Jun 2017
Assisted customers with menu orders, answering questions on a dish and drink components, and emphasizing allergy concerns and taste preferences. Welcomed, acknowledging, and greeting guests who come to the bar for a drink.
Mixed and served alcoholic beverages to guests of various nationalities.
Washed up glasses, and then putting them in their place.
Monitored the intake of alcohol by guests, and prohibiting the sale of alcohol to those who are intoxicated.
Trained incoming employees in the proper beverage service stations and responsibilities
Communicated with guests, working with people, talking payments, time-pressure Free Lance Bartender Bar Solutions -- Duration Feb 2015 - Jan 2016
Worked at private weddings, concerts, bachelor parties, family parties, house parties, and various 5* hotels across the country to gain experience in bartending.
Provided fast, friendly, professional services to the guests, promoted positive guest and associate relations through courtesy, service, and professional appearance, and accurately fulfilled guest’s orders. EXTRA-CURRICULAR ACTIVITIES
An active member of a swimming club.
Traveling/Exploring.
Listening to Music.
Playing Badminton.
DENZIL DSOUZA
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