Pharmacy Tech, Customer support Rep, Manager
Resume:
ISABELLA LARSEN
** ****** ****, ****** ** *****
**********@*****.***
PROFESSIONAL SUMMARY
I am a friendly, devoted, reliable, patient, and energetic person with 10+ years experience in childcare. I have worked with many children with various special needs. I also worked as a receptionist where I answered phone calls, greeted customers, and scheduled appointments in a Real Estate office. I currently have been working in customer service retail for two years. I am studying to be a teacher with a double major in early childhood education and special education. I am in various classrooms throughout each year observing and working with students.
SKILLS
•People-Oriented
•Basic Computer Skills
•Outgoing, patient
•Organizational skills
WORK HISTORY
Receptionist 2008-2010
I worked as a receptionist in a family Real Estate business. I was responsible for answering phone calls, scheduling appointments, solving scheduling conflicts, working with clients, and handling personal files.
Nanny/Babysitter 2005-Current
I work with many families many of which who have children with severe special needs.
Teacher Assistant/Special Ed Aide 2010-2018
Multiple elementary and middle schools in Half Hollow Hills school district, Commack Elementary school, and Westbury Middle School.
Tutor 2011-Current
I help students with school work and studying in areas such as math, English, Spanish, and social studies ranging from early intervention through high school.
Pet Sitter: Private Care
I care for people’s pets and have skills in giving injections and medication to sick animals.
Customer Service Manager and Pharmacy Technician February 2012-2021
I started at CVS as a customer service clerk, moved onto a photo technician Manager, shift supervising manager, and pharmacy technician. I have great customer service skills, I am very personable and honest, patients and customers feel very comfortable talking to me as I am always there for those who need help. I am skilled at de-escalating hostile situations with irate and frustrated people. I am also skilled in working with insurance, billing, and advanced computer systems with various files and patient information. It was also my job to answer all phone calls, read voice messages, respond to phone requests with patient needs and customer needs. I am familiar with cold calling and phone sales and customer service.
Uber Driver November 2017-Current
I interact with people and drive them to various locations.
Home Health Care Aide
I work with elderly, disabled, and sick patients on hospice in their homes helping them with daily needs. May 2015-Current
VOLUNTEER WORK
I volunteered at an underprivileged school in Westbury in a homework-helping program as a teacher. 2010-2013
EDUCATION
Half Hollow Hills High School West Advanced Regents Diploma 2012
SUNY College at Old Westbury- Old Westbury, NY 2012-2018
I studied for a bachelor degree in special education with a minor in history.
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