Harish Gullapalli

Email: adn17l@r.postjobfree.com

Phone: 919-***-****

Professional Summary

Around 8 years as Desktop Engineer working on System Administration and deploying applications with SCCM 2012/2016, Intune, Autopilot and Application Packaging/Virtualization on Windows XP Professional/Windows Vista/Windows 7 /Windows 8 and Windows 8.1

Extensive experience on Microsoft Client products, Server, and Network Technologies

Hands on experience in Azure Development, worked on Azure web application, App services, Azure storage, Azure SQL Database, Virtual machines, Fabric controller, Azure AD, Azure search

Experienced in Gitlab CI and Jenkins for CI and for End-to-End automation for all build and CD.

Worked with cyber security tools and security control, such as Cylance, ESET Endpoint Security, McAfee, Symantec End Point, TrendMicro Antivirus, Bluecoat, Tanium, CrowdStrike

Expertise in packaging tools like Wise Package Studio, Flexera AdminStudio Installsheild, App V 5.0 sp1 and VM Ware Thinapp 4.7

Extensively used PowerShell, VB Scripting and Wise Scripting to implement Custom Actions in an MSI and for Automation.

Expertise in using imaging tools like Symantec Ghost, MDT 2012/2013

Provide Support for: IOS, Android, Windows OS, and Mac OS devices.

Knowledge of GPO, DHCP, and Active Directory.

Experience Troubleshooting Printers, Scanners, and Copiers.

Knowledge of MDT, KACE, SCCM and PowerShell

Good Knowledge of Windows Active directory services and Group policy

Expertise in Deploying applications and patches using SCCM 2012

Experience in creating AD Groups, adding and deleting Users to the AD Groups.

Good Experience in creating necessary SCCM Collections both Static and Dynamic.

Experience in generating Reports on SCCM using SQL management Studio

Have good exposure in using Windows Installer SDK development tools like Orca to work with MSI's and debugging for package review/cleanup.

Very well experienced in using/creating Transforms (MST), Patches (MSP) and Merge Modules for use with MSI's and testing and deploying the applications.

Technical Skills

Operating Systems

Windows 7/8, Windows Vista, Window XP, Windows Server OS 2008/2010, Windows NT Server 4.0 and Workstation,

Packaging

Wise Package Studio 8.0, 7.0, 6.0, 5.6, Install Shield AdminStudio 6.0, 7.0, 8.0, 8.5, 9.0, 10.0.

Scripting & Languages

VBScript, MSI/Install Script, Wise Scripting, Power Shell, Batch

Programming languages

C, java, HTML

Professional Experience

City of Orlando, Florida Mar’18-Till now

Desktop Engineer

Responsibilities:

Design and Implementation of System Center Configuration Manager 2012 SP1 Infrastructure to upgrade/migrate from SCCM 2016.

Resolved Azure AD issues relating to Office 365, Active Directory to AzureAD and CAIDM to Active Directory

Managed Microsoft SCCM deployments in a large-scale global environment of 50,000+ users; oversaw deployments of large and complex applications targeted for mass audience.

Deployed ESET AV solution across company. This action simplified the deployment of new software upgrades due to the push technology used.

Mobile integration for laptops/desktops, tablets, and phones for Intune.Implement Intune in SCCM hybrid solution for mobile device management.

Detect security issues for ESET Endpoint Security, create customer tickets and manage problems until closure.

Worked on Intune,Autopilot Disk/File Encryption, Data Loss Prevention, Enterprise Rights ManagementCentralized management of Anti-Virus software.

Maintenance and support of McAfee, Symantec, ESET Endpoint Security,Trend Micro and Microsoft security productsMaintain and manage changes in running environments

Intune integration with on premise SCCM 2012 R2 environment to optimize hybrid solution.

Manage the implementation and operations of the mobile device management solution (Airwatch & Microsoft Intune 60,000 devices), which included server-based installation and management, patches and upgrades.

Provided guidance in the planning, gathering requirements, recommendations, and implementation of data migration to Office 365,Autopilot and configuration best practices

Deployed Azure IaaS virtual machines (VMs) and Cloud services (PaaS role instances) into secure VNets and subnets.

Architect transfer of services from AirWatch to Intune and redeployment of solution.

Configured Azure web services, Cloud Management Gateway, Co-Management and Windows AutoPilot using SCCM v1902.

Worked with cyber security tools and security control, such as Cylance, McAfee, Symantec End Point

Configure Window Failover Cluster by creating Quorum for File sharing in Azure Cloud.

Provide Support for: IOS, Android, Windows OS, and Mac OS devices.

Knowledge of GPO, DHCP, and Active Directory.

Experience Troubleshooting Printers, Scanners, and Copiers.

Good knowledge of AD domain, OU, user & machine accounts, groups and GPO’s.

Experience on SCCM reporting using SQL server management studio and also worked on creating custom reports using Report builder.

Worked on troubleshooting Hardware issues of Laptops and PCs in a deskside capacityManaged the Deployment of Windows Updates and Security patches through SCCM/WSUS.

Provided training and documentation for the Operational Team to understand the SCCM 2012 environment and features.

Performed site-specific risk mitigation activities as part of change management to ensure smooth implementation and transition to new applications.

Vanguard, PA June’17-Mar’18

Desktop Engineer

Responsibilities:

Administrating SCCM 2016 which includes creating packages/applications/task sequence and collections(both direct and query based)

Creating and updating the Various PowerShell Scripts for windows, Active Directory, AzureAD and o365.

Create patch management system for on-premise and off-premise systems to be updated methodologically through phased patch rollouts through Altiris and Intune.

Provide security monitoring, event analysis, and countermeasure proposals for ESET Endpoint Security.

Create hierarchy for CMDB data integration for reporting with Intune for a hybrid scenario to encompass mobile device management, software distribution, and system patching.

Architect transfer of services from AirWatch to Intune and redeployment of solution.

Worked on troubleshooting software issues of Windows OS/MacOS, IOS/Android

Certifying various hardware models and importing drivers into SCCM for OS migration in Autopilot

Created Windows Installer setup packages (.MSIs) and modified the MSIs as per the standards, using Admin Studio 2020

Configured Confidential Intune for Mobile Device Management (MDM) and Mobile Application Management (MAM) in Office 365

Monitor Azure Infrastructure through System Center Operation Manager (SCOM).

Worked with cyber security tools and security control, such as Cylance, McAfee, Symantec End Point

Moderate and contribute to the support forums (specific to Azure Networking, Azure Virtual Machines, Azure Active Directory, Azure Storage) for Microsoft Developers Network including Partners and MVPs.

Good knowledge of AD domain, OU, user & machine accounts, groups and GPO

Experience on SCCM reporting using SQL server management studio and also worked on creating custom reports using Report builder.

Created various powershell/vbscripts as per the requirements for CI’s in Intune

Acting as level 3 support for Operating system deployment in Autopilot

Providing excellent Customer Service for All Customers in Intune.

Troubleshooting network connectivity from the switch for Phones, Computers, and Printers.

Setup and configured device collections and software packages for deployment.

Created various complicated application packages using Flexera Adminstudio and Installsheild for silent deployment.

Created application packaging standards and best practices.

Implemented and configured discovery methods, boundaries/boundary groups and client settings

Worked on VMWare ESX server for creating Virtual Machines

Pennsylvania Power and Light, PA Jan’13-June ‘17

Desktop Engineer

Responsibilities:

Worked on WISE package studio and Adminstudio to repackage, build the application packages for Windows XP SP2 and Windows 7.

Created documents for Installation instructions by contacting SME.

Used Wise Package Studio 8.0 for creating MSI packages, Transforms and Patches.

Used wise script editor to wrap applications.

Used Orca for editing and validating the MSI packages.

Worked with the end users to troubleshoot problems with the packaged applications.

Worked with VB Scripts to customize the applications and created batch files for installation.

Worked with Windows registries and file system, worked with ODBC Data Sources registries to connect to a database.

Created MSI packages for Lock down Environments.

Worked on virtualizing the applications using App V. Sequenced applications using App-v sequencer and streamed applications.

Used VMware Workstation 7.1.2 for packaging and testing applications.

Peer reviewed the packages before certification.

Involved in meetings, documenting the standards and procedures employed for packaging and testing the packages.

Involved in Internal Testing of the packaged applications for standards and functionality before actually submitting to the Testing Team.

Extensively tested the applications before rolling out to UAT.

Maintained internal web page for all the image application and distributed with SMS and SCCM.

Centralized distribution of packages using SMS and SCCM.

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