Tamara Webb

***A Old Sackville Rd

Middle Sackville, NS

B4E 1R4

902-***-****

adn15z@r.postjobfree.com

Experience

****- *******

Staples Contact Centre, Lower Sackville – Customer Service Representative

Responsible for assisting and rectifying concerns for customers regarding their account or previously placed orders.

Assist with order processing as required during high demand periods.

Participating in ongoing training modules to improve customer service experience through exploring the different types of verbal communication, determining our individual type, and learning how to effectively communicate with all of the identified types.

1999 -2011

Staples Contact Centre, Lower Sackville – Order Processing and Welcome Centre

●Responsible for inbound customer order processing including assisting customers to determine available products to suit their needs.

1997- 1999

Maritime Physiotherapy, Dartmouth - Evening Receptionist

●Responsible for the daily registration and ongoing booking of appointments for clients for multiple clinicians.

●Ensured each client was greeted upon arrival as well as processing appropriate paperwork and payments as needed.

●Involved in the submission of billing to insurance companies under the supervision of the Office Manager.

Education

1995- 1997

CompuCollege, Halifax - Medical Office Administrative Assistant

Completed all required education to assist in the efficient management of a medical office including medical transcription, medical terminology, typing speed of 60+wpm, and overall proper maintenance of office and filing systems.

1995- 1997

Windsor Regional High School, Windsor

Graduated with high school diploma.

Committees & Achievements

Over 20 years of exemplary customer service experience

Current WHMIS training

Typing speed of 60+ wpm

Team delegate for the HEART committee; responsible for bringing forth staff ideas and concerns regarding workplace events and work life balance to management.

Member of the Staples/Quill Dupe team; staff investigate fraudulent accounts as well as assist in reducing duplicate accounts through the use of a spreadsheet system.

References Available Upon Request

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