Matric Call Centre
Resume:
January 2016
2019
NTOMBENHLE MACIA NGOBESE
**************@*****.***
** ***** ****** ** ****le Blaney Joubert Park 2001 Objective
I seek challenging opportunities where I can use my skills for the success of the organization
Experience
Department of Home Affairs
Help Desk and Case Resolution Clerk
•Receiving of clients
•Issuing application forms
•Acting as a central point of contact for clients through various contact channels
•Resolving client queries
•Identifyng clients needs and providing information on a broad range of DHA services
•Maintaining high standard of products knowledge and adherence to protocols to ensure that customers receive accurate and consistent information.
•Understanding own key performance indicators and track performance against set standards
Madiro SN
Cashier
Customer service
Milady's Boutique
Sales Associate
•Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
•Operating cash registers, managing financial transactions, and balancing drawers.
• Achieving established goals.
Education
2002
2007
Lofentse Girls High
Matric
12
Quest Computer Skills Centre
Call Centre Diploma
Skills
Sales, Team building, Problem solving and Decision making Reference
Leslie Ramonetha - "Department of Home Affairs"
Director
Rebecca Latakgomo - "Madiro SM"
Restaurant General Manager
Olivia Makasi - "Milady's"
Store Manager
Contact this candidate