Fraud Analyst Service Consultant
Resume:
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CURRICULUM VITAE
OF
LIHLE NGOMANE
Personal details
Surname: Ngomane
First name: Lihle
Identity number: 790**********
Marital Status: Married
Residential address: 1270 Diepkloof
Extension Three
Soweto
1864
Contact number: (082-***-****
Nationality : South African
Drivers Licence: Code 8
Educational Qualifications
Last School Attended: Chris Jan Botha
Highest Standard passed: Grade twelve (matriculation) Duration : 1994-1998
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Subjects passed:
English
Afrikaans
Mathematics
Physical Science
Biology
Geography
Tertiary Qualifications
Institution: Rosebank College
Programme: Certificate in Business Computing
Year completed: 2003
That comprises out of the following modules:
Human Resources
Customer service
Business Communication
Accounting 1&2
Business Management 1&2
Marketing 1&2
PC Literacy
Word
Excel
PowerPoint
Database Pastel
Desktop
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Internet
Development
Institution: University Of South Africa(Unisa)
Programme: Programme in Forensic and Investigative Auditing Year completed: 2012
That comprises out of the following modules:
Fraud Prevention
Fraud detection
Fraud Investigation
Forensic and investigative Audit Reporting
Employment History:
1) Company Name: ABSA Bank (vehicle Asset and finance) Position: Data capture
Responsibilities: Capturing session letters
Period: 4 months (temporary position, under Quest recruitment agency) 2) Company Name: Absa Bank (vehicle Asset and finance) Position: Payout clerk
Responsibilities:
Payout by EFT
Payout to dealers by cheque
Exchanging Natis documents
Drawing company cheque (payout)
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Period: 6 months (temporary position, under Quest recruitment agency 3)Company name: ABSA Bank (Cresta retail branch)
Position: Client service consultant
Responsibilities: To proactively and continuously deliver excellence service to customers.
To be skilled of Absa bank policies and procedures Daily items and listings must be prepared, actioned, checked before close of business day.
Clients request and enquiries to be actioned immediately Replacements of new and lost debit cards
Issuing of credit cards
Processing of electronic payments
Add, delete, debit-stop orders.
Responsibilities
Interact with customers to identify their business requirements. Develop business strategies to meet client needs and close sales. Provide client support services in timely, accurately and professional manner.
Build positive and productive relationships with clients. Maintain existing client base and generate potential leads. Act as primary contact for any client inquiries and concerns. Analyze client issues and provide corrective actions. Obtain client feedback and recommend service improvements. Work closely with Managers to strengthen client relationships. Develop innovative approaches to improve client service efficiency. Develop quality service programs to ensure client retention and devel- op new business opportunities.
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Assist management in preparing budgets, proposals and client presenta- tions.
Provide support to new product development and enhancement projects. Assist less experienced staffs in their job responsibilities. Maintain a database of client service and communication documents Knowledge of security and loss control procedures. Period :( 2005-09-01)-(2011-03-31) Permanent position Current employment :( 2011-04-01: to current)
4) Company name: Absa Bank (Fraud Operations)
Position: specialist Fraud analyst (Detection and prevention: proac- tive)
The responsibilities include the following:
1. Investigate and verify all defects logged against system 2. Be excellent in transactional fraud monitoring. (this include CIB, WIMI & Internal Fraud and application fraud )
3. Be involved in new projects, new transactional fraud monitoring re- quirements
4. Take ownership of accurate reporting of your Daily production MI and quality
5. Maintain good relations with internal and external stakeholders ( Timeously respond to all enquiries )
6. Ensure quality the first time to minimize the probabilities of com- plaints from both unsatisfied colleagues & Customer
Develop fraud prevention and detection strategies.
Assist with strategic planning of the forensic function and main- taining a forensic auditing/fraud investigation capability in the organization.
Manage, plan and conduct forensic audit/fraud investigations.
Provide input in scoping of forensic assignments and determining procedures.
Assist in preparing cases for prosecution and presenting evidence at criminal and civil trials, by analyzing transactional data and evidence.
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Conduct fraud detection reviews, in order to contribute towards recommendations relating to process and control changes to ad- dress loopholes identified.
Analyze situations, systems or numerical constructs and identify trends, errors and strengths and how data fits into a bigger pic- ture and advice on fraud prevention opportunities.
Liaise with law enforcement agencies where necessary as well as testify at appropriate forums.
Fraud Prevention and Detection Values
3. Follow the agreed Priority Matrix when working alerts. 4. Ensure cases are closed on agreed time
References
Transactional Fraud (Absa bank)
Shine Buthelezi (Manager)
Cell : 076*******
Robbie Roberts (Manager)
Cell: 082-***-****
Contact this candidate