Cbse Customer Care

PRATIBHA KAPIL

Address: ** *, ******* ****, **********,New Jersey 08854

Contact - +1-848-***-****; *****.****@*****.***

OBJECTIVE:

To contribute to my personal and professional growth and complement the growth of the organization by effectively using my education and experience. Aim to learn the best of skills & business knowledge to explore new avenues & excel.

Professional Highlights

Nine years of experience in logistics with experience in handling various aspects – imports/exports, supply chain management & 3PL Relationship & management.

Ability to build relationships with clients & customers, determination to learn & a sincere worker

Good communicator with the ability to convince clients & maintain healthy client relationship

Professional Summary:

Last Assignment – H-D Motor Company India Private Limited (Harley-Davidson) Administrator – Logistics (From June 2013 – Feb 2016)

Founded in 1903, Harley-Davidson India commenced operations in August 2009 and appointed the first dealership in July 2010. Since early 2011, Harley-Davidson has been assembling motorcycles in India at its CKD (Completely-Knocked-Down) assembly unit at Bawal in Haryana. India is the second country where Harley-Davidson has CKD assembly operations outside the US, after Brazil.

Expertise: Outbound Transportation/Import 3PL Distribution management.

Key Responsibilities

Outbound distribution PAN India- Handle the surge volume of MC from Bawal to all India dealership with affective planning

Import Custom Clearance PAM- Coordination with FF and CHA for the on time delivery of shipment at Warehouse. I have improved on the KPI’s for the all the incoming shipment in India

3PL Management- I Handle the warehouse distribution & cross dock at Mumbai for PAM. Continuous improvement in achieving the target enhances the customer experience.

SPOC for Dealers: Record of RMA (return Merchandise authorization claim with dealership. Quarterly review with dealership on transportation to helps us improve our services.

MIS & Reporting – Monthly review of KPI’s with Service providers for 3PL activity, Vehicle utilization and Custom clearance TAT.

Value Add Service: Support marketing team on all events with on time delivery of Bikes. Support Sales & DD on new opening and support to E com partner with 100% check of shipment and provide additional documents.

Achievements:

Certified Six Sigma Yellow Belt in Jul-15

Won Orange Level award for improving the Vehicle utilization & transportation cost saving and improve TAT

Won Orange Level award by introducing the Quarter review with dealerships to improve the Outbound distribution and enhance customer experience of our dealership PAN India.

Pervious assignment - Oxylane Group (Decathlon) Coordinator – Logistics (Sept 2007-Jan 2012)

Oxylane group is a French MNC engaged in the design, manufacture, and retail of sports goods and garments, primarily in Europe. The company was formerly known as Decathlon SA and changed its name to Oxylane Group in June 2008.

Expertise: Exports/Import, supply chain management

Key Responsibilities

Export advisor - Lead business transactions (imports/exports flow & supply chain management) from company’s regional office in Gurgaon – from North India to Bangladesh & Pakistan

oAnchored and lead business transactions with company’s corporate office, Bangalore

oLead & driven processes across teams to ensure on time performance & quality services to customers in the target region

Business related documentation – Monitoring of the TAT with service provider for different activities.

Supplier SPOC- Handle on time movement from supplier to FF warehouse and further connect to Destination.

Business Travel - Travelled across my regions for business meetings, customer support for special assignments – Multiple business travels to Bangladesh & France

Trainings – proposed & conducted internal & external trainings/ workshops for work projections & budget plans

Achievements:

Nominated for internal logistics training like General terms on delivery to warehouse (From manufacturing to end Customer)

Introduced Logistics operations in Bangladesh in 2010; single handedly executed operations

Appreciation award for trainings

o‘Managing Export Flows’

oDiscovery Logistics thru Production

Previous Assignment: Sr. Customer Service Executive, AFL Pvt Ltd., Logistics division (Oct 2005 to Aug 2007)

Expertise: 3PL, warehousing, Freight Forwarder.

Key Responsibilities:

Customer Relationship Management - Managing the relationship with existing clients and maintaining daily contact

oSingle handedly executed client requirements related to delivery, procurement & supply chain management

Business Development – actively participated & contributed in business development with the BD team

Customer Care Support – Supervision and deliver on all customer requirements, discrepancies and complaints through able & timely solutions

Achievements:

Nominated as the best CS Executive for Key Accounts, twice

Academic Summary:

Class

University / Board

MBA -IB

Guru Jambheshwar University, Hissar

MSC (Computer Science)

Kurukshetra University, Haryana

Bachelor in Commerce

Punjab University, Chandigarh

XIIth – Commerce

CBSE

Personal Information:

Enjoy Cinema, music, travel and have won regional level Debate/ Speech competitions at school

Age & Marital status - 25 March 1983, Married.

Strength:

Knack to comprehend the impact of strategic decisions to cost and revenue

Capability to translate strategic business goals into operational objectives

Strong fundamentals, quick adaptability and highly goal oriented

Ability to convince people & build trusted relationship - A true team player

I hereby declare that the information provided above is true and correct to the best of my knowledge.

Pratibha Kapil

(Reference shall be provided on requirement)

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