Service Director Used Car

Service Director

BMW of West St. Louis - Manchester, MO

May 2016 to July 2021

RESPONSIBLE FOR ACHIEVING MONTHLY GROSS PROFIT SALES GOALS

HELP MAINTAIN GOOD CUSTOMER RELATIONS AND SCORES

OVERSEE ALL WARRANTY REPAIRS AND SUBMISSIONS WITHIN THE FACTORY GUIDELINES

PERFORM BI WEEKLY PAYROLL FOR ALL SERVICE AND PARTS PERSONNEL

TRACK AND REPORT SHOP EFFICIENCY

TRACK AND REPORT ALL SERVICE ADVISOR AND PARTS COUNTER PEOPLE SALES AND GROSS PROFIT

PERCENTAGES.

RESPONSIBLE FOR KEEPING THE NEW AND USED CAR LOTS ORGANIZED AND CLEAN

OVERSEE SHOP EQUIPMENT UP KEEP IN ACCORDANCE OF OSHA GUIDELINES.

SKILLED IN DEALERTRACK, ADP, REYNOLDS & REYNOLDS, AUTOPOINT MPI, SMARTVIEW, TRUE VIDEO, XTIME, VIN

SOLUTIONS AND MICROSOFT OFFICE PROGRAMS.

AS A NEWLY FORMED BMW DEALER AFTER A COMPANY BUYOUT, HAD TO RESTORE A TARNISHED REPUTATION AND WAS ABLE TO IMPROVE OUR RETENTION FROM THE LOW 20 PERCENTILE TO OVER 60 PERCENT IN TWO YEARS TO BECOME #1 IN ST. LOUIS.

PARTS AND SERVICE DIRECTOR

WEST COUNTY HONDA

July 2013 to May 2016

OVERSEE DAILY PARTS AND SERVICE OPERATIONS

RESPONSIBLE FOR ACHIEVING MONTHLY GROSS PROFIT SALES GOALS

HELP MAINTAIN GOOD CUSTOMER RELATIONS AND SCORES

OVERSEE ALL WARRANTY REPAIRS AND SUBMISSIONS WITHIN THE FACTORY GUIDELINES

PERFORM BI WEEKLY PAYROLL FOR ALL SERVICE AND PARTS PERSONNEL

TRACK AND REPORT SHOP EFFICIENCY

TRACK AND REPORT ALL SERVICE ADVISOR AND PARTS COUNTER PEOPLE SALES AND GROSS PROFIT

PERCENTAGES.

RESPONSIBLE FOR KEEPING THE NEW AND USED CAR LOTS ORGANIZED AND CLEAN

OVERSEE SHOP EQUIPMENT UP KEEP IN ACCORDANCE OF OSHA GUIDELINES.

SKILLED IN ADP, REYNOLDS & REYNOLDS, AUTOPOINT MPI, SMARTVIEW, XTIME, VIN

SOLUTIONS AND MICROSOFT OFFICE PROGRAMS.

MAINTAIN AND PROVIDE EXCELLENT CUSTOMER SERVICE

UNIVERSAL LUBRICANTS

December 2012 to July 2013

VISIT EACH CLIENT WEEKLY FOR PRODUCT AND EQUIPMENT NEEDS

BUILD RELATIONSHIPS WITH KEY DECISION MAKERS OF PROSPECTIVE CLIENTS

ACQUIRE NEW BUSINESS SALES TO ACHIEVE MONTHLY GOALS

PROVIDE NEW BUSINESS SALES REPORTS WEEKLY

RECORD AND UPDATE EACH CLIENTS PRODUCT USE AND PRICING

PROVIDE ACCURATE KNOWLEDGE OF PRODUCT FOR EACH UNIQUE APPLICATION AND CLIENT

Senior Service Advisor and Internal Operations Advisor

WEST COUNTY HONDA

April 2011 to December 2012

Oversee all internal service operations including new and used vehicle repair and get

ready for sales.

Achieve gross profit sales goals for the service department.

Maintain high customer service scores.

Handle overflow of customer pay repair orders

Coordinate installation of all accessories after the sale.

Skilled in ADP, Reynolds & Reynolds, Argis MPI, and Aldata

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