SATHISH VISHNU KUMAR S adn0z9@r.postjobfree.com, 989-***-****.

• Overall professional Experience - 3+ years.

• experienced in Help Desk IT Professional and Cloud Infrastructure

• Well versed with deadline pressures, superior analytical, time - management, collaboration, communication and problem-solving skills.

• Ability to quickly understand, learn and implement the new system design, data models in a professional work environment.

CERTIFICATIONS

Amazon Web Services Certification – Pursuing.

DOMAIN

• Help Desk IT

• Desk Side Support Engineer

• IT Administrator

HELP DESK IT RESPONSIBILITIES

• Summarizes all issues, concerns, including courses of action taken into a report format to be used for future discussions and for immediate reference.

• Prepares the necessary trouble ticket including a summary report of the situation for arriving at a quick resolution.

• Cascade all pending issues to the appropriate channels within an appreciable time frame.

• Attended to all issues, problems, and concerns from the end-users of the company’s products.

• Presented immediate solutions by taking customers through basic troubleshooting procedures.

• Scheduled onsite repairs if troubleshooting procedures did not produce desired results.

• Coordinated with a technical team to make sure service schedule is observed. SATHISH VISHNU KUMAR S adn0z9@r.postjobfree.com, 989-***-****.

• Conducted routine follow-ups with customers to check on product performance as well as to get inputs on service.

• Promptly responded to customer inquiries and concerns regarding account including billing and requests for home repairs.

• Provided troubleshooting assistance through phone and chat services; guided customers through every stage of the process.

• Prepared service reports; scheduled site visits and conducted regular follow-up with customers to make sure concerns have been resolved.

• Responded to all concerns and issues transmitted via email and chat support channels. DESK IT SUPPORT ENGINEER SKILLS

• Reporting & Documentation

• Issue Resolution & Troubleshooting

• Problem Solving

• Communication & Coordination

• Risk Mitigation

• Management - Process, Escalation, Stakeholder Management, Customer Relationship

• Hardware - PCs, Laptops, Telephony Systems, Printers, Routers, Modems

• Networking - LAN & VPN/Remote Connectivity, TCP/IP

• Platforms - Windows, Unix, NetWare Servers, Citrix

• Browsers - Chrome, Safari, Firefox, MS Edge, IE, SeaMonkey Navigator, Opera EXPERIENCE

Organization VIRTUSA, Chennai

Role Associate Engineer-Technology

Duration Aug 2019 – Jan 2020

Domain IT Administrator

Project Intelligent automation

SATHISH VISHNU KUMAR S adn0z9@r.postjobfree.com, 989-***-****. Organization VIRTUSA, Chennai

Contractor Alchemy Techsol India Pvt Ltd

Role Desktop Support Engineer

Duration JAN 2019 –JUL 19

Domain Anytime ServiceDesk

Organization AGN Logistics & Solutions, Chennai

Role Jr. Executive

Duration JUL 2018 –DEC 18

Domain IPSS / Hannon Automotive

Organization VIRTUSA, Chennai

Contractor Future Focus Info Tech Ltd.

Role Service Desk Engineer

Duration APR 2017–DEC 17

Domain Anytime ServiceDesk

Organization VIRTUSA, Chennai

Contractor Melstar Information Technologies Ltd.

Role IT HelpDesk Engineer

Duration SEP 2016 - MAR 17

Domain Anytime ServiceDesk

EDUCATION

• MCA – 2015, 80% Vinayaka mission University, Chennai

• BCA – 2012, 66% Madras University, Chennai

SATHISH VISHNU KUMAR S adn0z9@r.postjobfree.com, 989-***-****. DECLARATION

I hereby declare that the above-mentioned information is true to the best of my knowledge and belief.

PLACE: Chennai S.SATHISH VISHNU KUMAR

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