FELICIA CANALES

**** ****** **** **** • Katy, TX 77494 • 346-***-**** • adn0x9@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly skilled and detail-oriented client service coordinator with more than five years of experience maintaining effective client relations and service, ensuring customer satisfaction and resolution.

AREAS OF EXPERTISE

Client Account Management

Order Request Processing and Monitoring

Scheduling and Project Management

Inventory Management and Control

Customer Quote and Invoicing Preparation

Basic Office and Administrative Roles

Data Entry and Report Analysis

Verify and Monitor Shipping and Receiving

Customer Relations and Product Resolution

Analytical and Problem Solving Skills

Account Manager July 2019-April 2020

Keppel Letourneau Houston, Tx

Creation of New Account Holders, (New Customer’s).

Collect and review customer requests Quote’s & purchase orders.

Communicate with Supply Chain all material is on order per quoted delivery date.

Provide following documents per customer delivery: customs invoice, shipping documents, Certificate of Compliance.

Supervise customer billing services to ensure discrepancies are resolved.

Backlog Report ran weekly to ensure order is on track.

Prepare management reports related to Sales, on time delivery.

Buyer / Quality Control / Shipping June 2018 – July 2019

Powell Ind. Houston,Tx

Expedite material as needed per project requirements.

Inform Sales Team, Project team of status changes.

Create internal requisitions.

Monitor and forecast upcoming levels of demand

Assets, manage and mitigate risks

Placement of Purchase Order / sourcing

Quality Control

Create inspection release order form in Supplier portal. Product verification, packing slip/ invoice.

Gather specs from vendors when needed for Audit.

Shipping

Create packing list with all required information.

Create Redwood Bill of Lading (order truck) for pick up/ Shipping labels.

Create commercial invoice when needed per shipment.

Distribution Analyst Nov 2017 – May 2018

Sasol Houston, TX

Reviews open orders to proactively identify clear constraints.

Ensures effective participation of the escalation process to provide proactive response to relevant issues for all orders and inventory.

Create shipping plans to fulfill established inventory levels at our various terminals.

Ensure accurate inventory planning is upheld.

Create reports relating to bookings, sales, and shipments on a daily, weekly, and monthly basis for review by department manager.

Communicates past due orders to team and maintains actionable backlog.

Reconcile orders as appropriate to approve invoices.

Management of weekly, monthly, quarterly, and annual inventory reconciliations with storage terminals.

Scheduler Sept- October 2017

Enermech Houston, TX

Created tracking system to manage shift offers and refusals of shifts to accurately of shifts to accurately documented caregiver level of participation. Generated reported as required to coordinated action of other departments or management.

Communicated with field service and managers as any schedule changes, cancellations or additions made.

Responsible for contacting/emailing appropriate personnel to correct missing and incorrect issues.

Computerized data entry

Maintain a database of missing and incorrect orders using charts and graphs on an Excel spreadsheet.

Account Manager Nov 2013 – Sept 2016

Cameron LeTourneau Equipment Houston, TX

Collect and review customer requests and purchase orders

Data entry and customer quote preparation utilizing SAP software system

Order Request Processing and Monitoring

Provide following documents per customer request: customs invoice, shipping documents, Proforma invoice, Certificate of Compliance, Motor Specifications Sheet and Credit Application.

Supervise customer billing services to ensure complaints and issues are resolved.

Supervise and evaluate billing staff performance and provide feedback.

Monitor credit balance creation and resolution with daily credit reports review.

Perform account reconciliations and ensure all ledgers are closed as per company law.

Prepare management reports related to accounts payable and receivables.

Prepare period end journals for prepayments, accruals, commission payments and depreciation.

VARIOUS TEMP AGENCY EXPERIENCE

Billing Coordinator June 2011 -Nov 2013

Exel Houston, TX

Collect review and enter precise data for customer invoicing using Microsoft Access data management.

Data entry and report analysis.

Plan, supervise and analyze billing and collection activities.

Coordinate with sales and operations personnel to analyze pending bills and resolve issues.

Production Manager Assistant

Thomas & Betts

Managed and monitored production schedules

Calculated and recorded job production hours and scheduling

Design and compile procedure books for fitters and welders according to WPS regulations

Generated the monthly inventory report for the tool crib.

Account Assistant for Control Programming

Agility Project Logistics

Data entry and customer invoicing for large accounts

Generated shipment files, as well as verify and monitor shipping and receiving

Maintain, manage and record day-to-day transactions

Maintain, manage and update records of all inventories

Coordinate with sales team in collecting customer balances.

Shipping Clerk

Baker Hughes

Utilization of SAP for customer service and orders

Inventory Control and shipment management

Data entry and monitoring

Maintain inventory for transport and monitor efficient loading and unloading of all stock.

Administer order stock and monitor loading of all shipment.

Ensure appropriate completion of all purchase orders and sales order for transaction.

Inventory Assistant

Dupar Distribution

Customer service and support

Order data entry and filing

Coordinating shipments and driver delivery routes

EDUCATION

Supply Chain Management Certificate October 2018

University of Phoenix Completed

Associates of Arts in Criminal Justice March 2014

University of Phoenix Completed

Diploma May 2006

Gorham Fayette High School Fayette, OH

COMPUTER SKILLS

Microsoft Office

Microsoft Excel

Microsoft Power Point

SAP Software- Legacy / Optimas / Hanna

Oracle

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