Lisa Ditty Goffstown, NH *****

Phone: 603-***-****

E-Mail: adn0tp@r.postjobfree.com

Objective

Seeking a career that will utilize my extensive customer service skills and experience. With an opportunity for growth and advancement and prove to be a valuable asset to the organization.

Experience

Epoxy Technology Inc. August 2018 to Present

Customer Service Representative – Work closely with assigned distributors to assist them with questions and order placement. Receive, enter and confirm orders via phone and/or email. Track and expedite orders upon request. Responsible for setting up new accounts. Respond to customer inquiries and problems by providing information and directing requests to department that can supply necessary information. Responsible for looking up specifications and quality clauses to determine if approved and if not work with QC to ensure approval before the order is placed.

Unitedhealth Group May 2016 to August 2018

Senior Customer Service Advocate – Skilled in web support. Assisted members who were choosing future plans. Also assisted members from all lines of business. Skilled in key accounts assisting high priority members.

OnBrand 24 September 2010 to May 2015

Quality Control Manager – Responsible for the creating and maintaining the high standard of Quality within the call center.

Call Center Supervisor – Responsible for overseeing the call center agents and helping them to become proficient in their role as a call center agent.

Call Center Agent – Responsible for responding to telephone requests and processing telephone calls and orders according to established telephone and ordering guidelines and confidentiality.

Adhesive Packaging Specialties, Inc. July 2004 to September 2010

Office Manager – Responsible for overseeing customer service and reception. Responsible for yearly reviews and scheduling as well as the Customer Service Representative role.

Customer Service Representative – Responsible for interacting with our vendors and clients/customers. Reviewing incoming purchase orders and ordering chemicals and components to fulfill the order. Responsible for following my customers’ orders from purchase order to shipment of completed product and any follow up needed with the customer regarding their orders.

Quality Control Specialist – Responsible for quality inspections of processes and approving product for shipment. Responsible for maintaining all customer specifications and drawings. Also reviewing and proof reading for the Sales and Customers Service departments.

PJ Hansbury Co. LLC June 2002 to May 2004

Administrative Assistant/Manager – Responsible for preparing bills, accounts receivable and all store accounts. Managed the store and maintained the computer system/POS system.

Pike Communications, Inc. October 2001 to June 2002

Customer Service Representative – Responsible for helping customers place orders for various catalogs. Also helped the elderly and disabled with questions and navigating the state prescription insurance program.

Muro Pharmaceutical, Inc. August 1986 to March 2001

Regulatory/Quality Assurance Associate I – Writing Standard Operating Procedures, responsible for post marketing adverse event surveillance program, customer product complaints and implemented software validations for the recall system.

Quality Assurance – Maintaining of all the documents received for GMP certification, proof reading Labeling, reviewing Batch Records and monitoring of chemical and labeling inventory.

Entry level Packaging Department position

Education

Millennium Training Institute, Medical Administration, Billing and Coding June 2015 to April 2016

Tewksbury Memorial High School, Diploma June 1986

Skills

Microsoft Windows applications

Sandler Training

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