Sridevi Jagannathan (Sri)

Mountain View, CA

adn0s9@r.postjobfree.com 408-***-****

Business Administrator

Summary

Proven Office Manager Help Companies Translate Their Business Goals to Reality. A dedicated professional with attention to detail consistently resulted in increased productivity and exceeding organizational standards.

●A motivated leader with strong management, organizational skills and ability to prioritize and implement each task to best support the team.

●Supervised office staff and manage daily business operations of multi-specialty dental practice - Periodontal, Oral Medicine Speciality and General Dentistry.

●Excellent Management and administrative skills, maintained positive relationships with clients to provide first rate care

●Helped implement practice’s quality assurance and control program. Efforts ensured compliance with HIPAA, and OSHA regulations.

●Educational Knowledge of Drug development, regulatory agencies, ICH, IND, NDA, (EU - CTA, MAA) submission and commercialization, post market surveillance.

●Excellent ability to communicate effectively both orally and in writing.

●Self-motivated, organized, detail oriented, great interpersonal skills, risk taking and comfortable working effectively both independently and in a team environment.

Experience

Cupertino Family Dental - Office Manager (Feb 2021 - Present)

●Ensure the office delivers quality and compassionate dental care to 45+ patients per day.

●Create an environment for staff and patients that allows a lifelong relationship to develop, with understanding, trust and the office they can refer family and friends.

●Administered all financial, reviewed schedules to analyze and maximize the production on a daily basis, accounts receivable and payable, insurance verification and submission.

●Provide oversight for recruiting, onboarding, performance management, employee coaching, counseling

●Monitor and manage the daily work flow in the administrative assistant function.

●Create, improve, write down and execute policies procedure. Conducts performance evaluations and salary reviews for assigned staff. Resolves grievances.

●Acts as a liaison between the patient and the Periodontist and General Dentist.

●Dealing with the complaints through the practice complaints procedure.

T&N Wu Dental Corp - Office Manager (Jan 2018 – March 2021)

●Manage and supervise administrative and clinical team members to ensure that we provide the best possible dental care to our patients.

●Identifying areas of strength and weaknesses and ways to achieve better performance.

●Ensuring that the practice is up to date with the current regulatory requirements. Keeping all practice administrative records and administration in order.

●Liaising with dental sales and suppliers’ reps as necessary.

●Ensuring that all staff have a performance plan with objectives that are regularly reviewed.

●Maximising performance and operational effectiveness.

●Training and developing the practice team.

●Knowledge of medical claims (CPT, ICD-10, diagnostic codes, CMS 1500), Dental claims - ADA codes, Insurance plans (PPO, HMO, EPO, Medicare)

Cupertino Family Dental - Software Solutions/ Treatment plan Coordinator (June 2020 - Jan 2021)

●Acts as a liaison between the patient and the Periodontist and General Dentist.

●Integrated Yapi paperless software in the practice to effectively transition from paper to paperless, with COVID Screening forms, consent forms, Returning patients medical and dental history update.

●Acts as a liaison between the Periodontist, General Dentist and Clients. Explained treatment plan and help clients to determine the best option to provide first rate care. Worked with different insurance companies regarding client treatment payment and negotiated when it was denied.

●Educated patients of Periodontal procedures, Oral Cancer treatments, medical and dental terminology, In network and Out of network insurance coverage and explained about dental insurance benefits.

T&N Wu Dental Corporation - Financial Coordinator (May 2017-Dec 2017)

T&N Wu Dental Corporation - Scheduling Coordinator (July 2016-Apr 2017)

Technical Skills

●Knowledge of FDA and EU standards and regulatory processes (510(k), PMA, IDE), BLA/ NDA/ MAA/ IND/ CTA Preparations and Submissions, CMC regulations, CGMP and Compliance

● Computer Skills: Dental Software, SolidWorks, Sketchup, Google Docs, MS Office (word, excel, outlook, powerpoint))

●Dental Software Skills: CS Softdent, Dentrix, Yapi - Paperless Dental Software, NEA-Fast attach, Florida Probe System, Weave

●License : Class C driver’s License

Education

●Completed Professional Program in Regulatory Affairs at UC Berkeley Extension 2019

●Mandatory Sexual Harassment Training-Supervisors 2019

●Trained on Occupational Safety and Health Administration (OSHA) and Health Insurance Portability and Accountability Act (HIPAA), infection control, space awareness, ergonomics, injury prevention, proper use of tools/equipment, site safety, first aid and CPR 2016-19

●CPR Certified 2018

●Certificate Program in Biomedical Engineering, Foothill College, Los Altos, CA 2014-15

●Certificate Program in Medicinal Chemistry, Davidson College, NC 2014

●Master of Science (Chemistry), Coimbatore, India

Academic projects Experience

●Designed a Modified Toothbrush Handle and a Collapsible Forearm Crutch. Conducted the experiments with different materials, followed FDA - CGMP standards in the design, progressed and improved the final prototype by applying risk analysis.

●Designed a Collapsible Forearm Crutch. Conducted the experiments with different materials, followed FDA - CGMP standards in the design, progressed and improved the final prototype by applying risk analysis. During this project, I was able to evaluate the broader effects of biomedical technology, and identify connections between technology and economics, ethical responsibility, and the environment.

●Illustrated the Product classification and proposed Regulatory path for a Medical Device, worked on Materna Medical Inc, which was in Clinical trial, determined submission type is 510K, Device classification is II

●Case study on Recall of LifeScan, inc. One Touch Verio IQ Blood Glucose Meter. Documented the reason for recall and measures taken in the Revised product using google docs, gathered information from FDA - MAUDE, ISO Guidance.

Volunteer / Community Work

●Volunteer at Coderdojo - Teacher’s assistant for Scratch coding Program

●Volunteer at Tamil School - Teacher’s Assistant instructor, Tamil Language

●NVIDIA Project Inspire Volunteer - Part of Project to renovate Schools and Open Spaces

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