PERSONAL DETAILS

Date of birth ** December ****

Gender Female

Citizenship Zimbabwean

Current Country Zimbabwe

CORE COMPETENCIES

Critical Thinking,Leadership,Strategic planning,Scheduling

Collaboration,delegation,Calm under pressure

EDUCATION

Chinhoyi University of Technology 2012 -2016

BSC Honors degree in Travel and Recreation

Ordinary Level: Glen View 1 High School

5 subjects including Mathematics and English

Advanced Level : Glen View 2 High School 2009

Subjects :Travel and Tourism, Business management and Economics

WORK EXPERIENCE

LODGE ASSISTANT MANAGER

HIPPO SAFARI LODGE (MASVINGO) ZIMBABWE 2018-2020

Overseeing the day-to-day operations of a small 4-star safari lodge:

Staff-management (leadership, delegation, training, scheduling, discipline).

Financial management (ordering, invoicing and stores management, stock-taking and record keeping

Every aspect of guest services (including F&B services, housekeeping, security, transport, excursions, spa/entertainment/individual services while at the lodge)

Inspect guest rooms, public areas, and grounds for cleanliness and appearance

Ensure that company standards for guest services, décor, and housekeeping are met.

Answer questions from guests about resort policies and services

Keep track of how much money the hotel or lodging facility is making

Interview, hire, train team members.

Monitor staff performance to ensure that guests are happy and that the resort is well run

Coordinate front-office activities of hotels or motels and resolve problems

Set room rates and budgets, approve expenditures, and allocate funds to various departments

Resolve any guest complain that arises.

HARARE SAFARI LODGE (2014 – 2015)

LEISURE/RECREATION INTERN

• Provides excellent and warm service to guests at all times, ensure they are always comfortable and satisfied around the recreation facilities.

•• Assist with resort activity program as required

•• Be aware of daily weather, pool temperatures, and other external factors that may affect the safekeeping of resort assets and guests/employees alike.

•• Understands and strictly adheres to the Rules & Regulations established in the resorts policy on Fire, Hygiene, and Health & Safety.

•• Ensures that all maintenance issues and hazards are reported and rectified immediately for the safety of guests.

•Assist in the coordination, administration and/or monitoring the resort

HARARE SAFARI LODGE( LAKE CHIVERO)ZIMBABWE 2016-2018

Recreation Supervisor

Tasks included:

•Supports the smooth running of the leisure department, where all aspects of the guest experience are delivered to the highest levels

•Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.

•Delivers on plans and objectives where leisure initiatives & resort targets are achieved

•Supervises the leisure team fostering a culture of growth, development and performance within the department

•Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained

•Builds and maintains effective working relationships with all key stakeholders

•Takes ownership of planned programmes that advance service standards, profitability and cost control

•Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

REFERENCES:

Mrs Mutizwa

General Manager

Harare Safari Lodge

Lake Chivero

+263*********

Mutanga (Ms)

Chinhoyi University of Technology

Attachment Coordinator Travel and Recreation

(06)7 27213

NYARAI RUMANO

MOBILE: +263*********

EMAIL:adn0rm@r.postjobfree.com

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