Rotich Mercy Chepng’etich.

Cell phone: +254-***-***-***.

Email: adn0ki@r.postjobfree.com

Personal Details

oDate of birth: 25th June 1990

oSex: Female

oMarital Status: Married

oReligion: Christian

oNationality: Kenyan

oI.D NO : 27787205

Education and Professional Qualification

o2009-2010: IATA/FIATA Long Distance Learning

-Diploma in Dangerous Goods Regulations

oMay-Oct 2009:East African School of Aviation

-Diploma in Air Cargo Handling

oJan-March’09:African Institute of Research and Development Studies

-Certificate of Proficiency in Computer packages

o2005-2008:Mercy Girls Secondary School

-KCSE-Mean Grade C (plain)

o1996-2004:Bidii Primary School

-KCPE-332Marks

EXPERIENCE

July 2020 – July 2021 Swissport Kenya Ltd – Cargo

Team Leader Cargo Acceptance/Trainer/ Assistant KAM- IAG Cargo

2015 – June 2020 Swissport Kenya Limited - Cargo

Team Leader/Assistant KAM – IAG Cargo

2014 - 2015 Swissport Kenya Limited – Cargo

Operations Agent/Acting Team Leader

2011 – 2013 Swissport Kenya Limited – Cargo

Warehouse Operator 1

Training:

Facilitate classroom training.

Co-ordinate e-learning sessions for the staff

Follow up to ensure SOP and training content are adhered to during operations.

Review training content and make recommendations to the training manager

Key Accounts Management – IAGC

Attend monthly customer meetings. Take minutes and ensure timely circulation to all.

Continuous check up on the customer to ensure all concerns are addressed and that they are offered tailor made solutions.

Investigate process failures for CAPA and communicate to all concerned.

Communications link between the customer and staff to ensure any new procedures and properly communicated to staff.

Team Leader:

Duties:

Ensuring acceptance processes for all shipments is adhered to.

In charge of destruction processes in line with guidelines of authorities involved.

Attend customer meetings

Check daily inventory and ensure it corresponds to what is in the warehouse.

Timely and accurate communication to clients as per the SLA

Ensure smooth running of daily operations through staff engagement.

Ensure customer complaints addressed timely and as per their expectations.

Ensure safety is maintained at all times during operations

Ensure full compliance of 5s during and after operations to minimize accidents and incidents.

Ensure accurate documentation is generated for all goods passing through our warehouse for proper billing.

Ensure implementation of Standard Operating Procedure (SOP)

Provision of tailor made customer service through various customer touch points and develop good relations with both the customers and the authorities.

Imports / Exports Department:

Duties:

Preparation of import documents for ULD breakdown

Breakdown of inbound cargo as per the import manifest and advice any

Irregularities and / or Discrepancies

Preparing of clearing /delivery documents (release orders)

Preparation of export documents and cargo acceptance

Advice the airlines on the final flight report and send all pre-alerts to flight destination on special shipments on board.

Statistics Department:

Duties:

Update agents’ data base as per their requirements

Prepare airline monthly reports

Prepare casuals records

June-Sept2011: Rapid Kate services

Clearing and Forwarding Clerk

Career Objectives

oTo work in a challenging position that enables me gain professional and social experience and improve on the skills I have acquired as part of my studies and in my job.

oTo apply both theoretical and practical knowledge and skills required to meet the expected goals of the Organization

oContribute to success of an institution that provides challenges and work towards the institution’s set objectives.

oTo grow and develop professionally

Interests

oCommunity service: Leadership, project, motivational talks.

oTravelling

oReading and Writing

oBrowsing

Referees

1.Mr. Jamal Odhiambo

CEO – Jafalinks Ltd.

P.O BOX 6487 -00300

NAIROBI

+254-***-***-***

Email: adn0ki@r.postjobfree.com

2.Emma Musila-Bwire

Head of QHSE and Training – Swissport Kenya Ltd

P.O BOX 19177 – 00501,

NAIROBI.

+254-***-***-***

Email: adn0ki@r.postjobfree.com

3.Vincent Changwony

Manager Freighter and Business Support – Swissport Kenya Limited

P.O BOX 191**-*****

NAIROBI

+254-***-***-***

Email: adn0ki@r.postjobfree.com

Contact this candidate