Matthew G. Dammrich

314-***-****

***** ****** ***** **.

St. Louis, MO 63128

adn0ie@r.postjobfree.com

Summary I would like to obtain a position where I will maximize my strengths in customer service, retail, in store design, ordering systems, and creative problem solving abilities. I have 26+ years in the retail industry, which included 7 years at the largest retail, Walmart.

Skills Professional Skill Set

Sales, Retail Database Systems, SAP, Project Management, Customer Service, Relationship Management, Microsoft Excel and PowerPoint

Experience

Hussmann Performance Parts 2016-present

Aftermarket Parts - Parts Representative

Ensure customers have the best service experience by promptly answering phone calls and email requests with action ready solutions to quickly resolve issues

Assist and use the flow to the work process on the Safeway, Kroger, Schnucks, AWG and Target accounts, when needed

Promptly assist the customer with ordering cases, recommend any needed parts for the cases, and process orders for the Refresh team

Manage daily workload through company systems such as Oracle, e-store, and the team center

Store Supply Warehouse, St. Louis, MO 2010-2016

Lead Trainer

Provide training and development for all customer services representatives

Oversee scheduling and customer resolution calls

Interact cross functional teams to gain the best perspective for all key business decisions

Engage with customers to better understand the needs of their retail business and make strategic, educated recommendations based on market trends and cost saving solutions

Develop and implement strategies to drive overall bottom line

Walmart Stores, St. Louis, MO 2003-2010

Assistant Manager

Supervision and development in hiring, training, mentoring, evaluating and diversity awareness

Managed the daily operations of a retail store with 500+ associates and managers

Ensure integrity and compliance in execution of company programs and initiatives

Drive financial performance of sales and profit through forecasting, budgeting and expense control

Work directly with Market Manager, Asset Protection Manager and Operations team on inventory prep walks and help conduct quarterly reviews

Drove incremental sales in assigned areas

Responsible for overseeing completion of 3 stores remodels

Wikoff Color Corporation, St. Louis, MO 1995-2003

In-Plant Technician

Managed inventory and quality control

Executed work orders based on an order, plan, ship model

Served as a liaison between the customer and the company

Troubleshoot/Problem solve customer related product issues

Walgreen’s, St. Louis, MO 1990-1995

Assistant Manager

My duties included running all the day-to-day operations of a 24-hour retail store with high volume retail and pharmacy (600-800 scripts a day)

Managed my team of store employees, shift leads, and pharmacy staff

Responsible for managing all employees, and am held accountable directly to my Community Leader & District Manager to meet all corporate key metrics for my store including Sales & Profit, Inventory Management, Employee Engagement, and Customer Receipt Surveys

Ran daily meetings with the employees and pharmacy staff to inform them of the current focus of the company

Executed best in class approaches and techniques to customer service needs, complaints, and issues so that they were successfully resolved

All shift leaders and employees report directly to me and are held accountable for maintaining all company standards

Volunteer

Manage and execute the Busch Stadium fundraiser for Mehlville HS

6+ years coaching junior high and high school basketball, soccer, and volleyball

Education

St. Louis Community College

Associate in Business Administration

24 hours completed

Business, Management

Fontbonne University

Education

30 hours completed

Teaching

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