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Collection Manager Agency

Location:
Ulsoor, Karnataka, India
Salary:
50 lac
Posted:
August 03, 2021

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Resume:

Executive Profile

A vibrant professional with over 17 years of experience in Auditing,

Risk Assessment, Data Analysis & Interpretation, Vendor Management, Asset Management, Dashboard Management, P&L Management, MIS Management, and People Management

An effective communicator with excellent presentation, interpersonal, negotiation, analytical, business management & leadership skills

Spearheaded the development & implementation of concurrent audit plans for Sales/PSA/CSR for entire South Zone of India; successfully conducted 100% Surprise Audit

Outstanding success in identifying discrepancy in salary pay out where 96 employees were paid for zero working days; provided proper directions in Auditing techniques & Risk-based methodologies to subordinates

Bagged Champion of Quarter Award; recognised with CEO Award for identifying fatal observation at Hyderabad locations; Best Performer Award (twice)

Certified Six Sigma White Belt; designated as Floor warden & FPR for Crisis management in 2011

Proven track record of strong contribution in implementing & executing assignments against SOP/SLA; record of consistently achieving the projected targets, building dynamic teams and low attrition during the career span

Highly successful in penetrating closures of ATRs; enhanced trend up to 70% YTD

Instrumental in achieving 100% Audit coverage all 7 channels of Sales for entire South Zone

Expertise in Statutory Audit & Risk Based Auditing; earned reputation as a hard charging leader with distinctive capability to organize to train & lead efficient, goal focused teams

Instrumental in managing 4 Core NC portfolio & f-CPU, & two Agency with 40 collectors; increased 75% Hit Rate in CPU

Renowned for creating and sustaining a dynamic environment that fostered development opportunities and motivated high performance amongst team members

Education & Credentials

B.com from Amravati University in 2000

Diploma in Business Management from Amravati University (PGDBM) in 2001

Diploma in Information Technology from C-DAC. Inst. in 2001

M.com 1st (Apr) year

Career Timeline

Key Impact Areas

Key Skills

Brejesh Yadav

AVP – Internal Audit

adn0i6@r.postjobfree.com 992-***-****

A Six Sigma White Belt professional with proven capabilities in Auditing, Risk Assessment, P&L Management, MIS, Vendor Management, Asset Management targeting challenging assignments in an organization of high repute urabh Gupta

Commercial Manager

Auditing Risk

Assessment

P&L

Management

Dashboard

Management

Data Analysis &

Interpretation

Cholamandalam Investment

& Finance Co. Ltd.

CICA

MIS

Management

People

Management

Vendor

Management

Asset

Management

Apr’03

SBI CARDS

Apr’04

till date

Professional Experience

2018 - Present: SBI CARDS & Payment Services, Bangalore as AVP - Internal Audit Key Result Areas: South Zone – Bangalore

Spearheading development & implementation of concurrent audit plans for Sales/PSA /CSR for entire South Zone of India; successfully conducted 100% Surprise Audit

Instrumental in ensuring 100% coverage of organizational Targets; total active SSPs across South India

Expert in assessing Sales /Collections/ PSA/CSR & other key processes

Headed the audit execution & filed work independently within defined Business policies

Responsible for identifying issues of High -risk areas, compliance, process weaknesses & inefficiencies

Engaged in publishing regular Dashboards to Stakeholders & Vertical Head; ensured 100% ATR closures of audit observations as per defined SLA

Key Result Areas: Sr. Manager – Sales & PSA Audits (Mar’17–Oct’18)

Assigned to conduct audits for Sales SVCL, Proactive Back Check Calls, Minimum Wages & Statutory Audit, Collections audit - Vendor Billing for entire south Zone

Ensured timely closures of finding as per suggested CAP policy for NFTEs

Initiated auto closure of all SVCL request; implemented Digitalisation of SVCL audit on Support central

Successfully enhanced Call Quality of Back Check calls from 67 % to 80% for entire channels across south

Highly successful in revamping the audit SVCL questionnaires

Recognized for developing excel format to share the Data for Identified Actions of NEFT’S which helped to increase training penetration for Tele-Calling channels Key Result Areas: Audit Manager – Sales Audits / SVCL (May’15)

Employed to achieve 100% audit coverage for all 7 channels of Sales of entire South Zone

Led to penetrate closures of ATRs; increased trend up to 70 % YTD

Covered 100 % Audit against the Targeted SSPs resp.

In charge for preparing Audit Questionnaires as per Sales channel; revamped SVCL documents & streamlined the no. of question from 74 to 35 aver as per sales channels Key Result Areas: Regional Collection Manager - SBI CARDS - Nagpur & MP

Led to manage overall business operations in Nagpur, Amravati & Chhattisgarh (Raipur, Bhillai, and Bilaspur)

Ideating strategies to boost financial gains, and maintaining an efficient workforce

Responsible for monthly agency billing & authorizing various tactics such as extensions & write-offs to save the company money

Initiatives Undertaken – 2010 to 2015

Managed portfolio of 3.5 corers; achieved resolution of 96% & stabilization of 25 % which was BTD performance

Efficiently handled 4 Core NC portfolio & f-CPU, two Agency with 40 collectors; achieved 75 % Hit Rate in CPU

Implemented the Structure of Bifurcation by dividing the entire portfolio into 4 segments for the field and tele calling team; Initiated implementation of MIS for entire agency of first DPD; successfully reduced stabilizations of 34% to 24 % in a span of one month – (2013 to 2014) Growth Path:

Mar’06 Sr. Executive

Dec’05 Agency Manager

Dec’04 Payment Associate

Previous Experience

Arp’03: Cholamandalam Investment & Finance Co. Ltd. as Executive (Marketing) Personal Details

Date of Birth: 03rd December 1980

Languages Known: English, Hindi, and Marathi

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