UPASNA SAROA

: 209-***-**** : adn0gt@r.postjobfree.com

CUSTOMER SERVICE

* + years’ experience in delivery and transportation industry, Proven record customer service, received many awards in providing excellent customer service, Strong sales skills, highly reliable self starter with excellent in-person and telephonic skills, working knowledge of computer skills – calendar, word, excel, well organized, Specialized in attention to detail, Great voice quality, customer care aptitude and fantastic communication skills C AREER HIGHLIGHTS

AMAZON, FLEX, MANTECA CA Jan 2020 – Till date

Amazon delivery operator

GURNOOR TRANSPORTATION SERVICES, MANTECA, CA. Oct 2018 – Till date Owner/Operator

CHICAGO’S PIZZA WITH A TWIST, BRENTWOOD, CA. Mar 2018 – Oct 2018 Franchise Owner/Operator

• Running Pizza business

• Managing point of sale system – Clover

• Managing vendor partners – DoorDash, GrubHub, UberEats, etc

• Delivered pizza

• Involved in entire pizza making process from dough to oven to customer’s delight

• Managed expenses and income, ran payroll, operated regulatory formalities, handled cash, ran reports

• Managed 5 employees – including but not limited to scheduling hours, handling HR issues AMAZON/UBER, MANTECA-CA. Sep 2017 – Mar 2018

Package Delivery/ Transportation

• Using Amazon App scheduled and performed deliveries on various routes

• Continued work in hospitality/customer service driving customers through Uber PRIVATE SCHOOL TRANSPORTATION SERVICES, NOVATO-CA. Aug 2013 – Mar 2017

• Helped kids with special needs for transportation to and from the school to their homes INN MARIN, NOVATO-CA. Sep 2008 – Nov 2012

Night Audit Officer/ Front Desk In-charge

• Checking guests in and out on computer

• Handling housekeeping and other staff

• Performing regular duties of receptionist like taking calls and helping prospect guests appropriately

• Handling multi-line phones

• Performing night audits to make sure housekeeping performed their duties and rooms are in order

• Processing credit card transactions at the end of the day so that accounts are updated

• Maintaining order and decorum of the environment – taking strict actions necessary in the interest of the hotel PAYLESS SHOES, NOVATO-CA. Oct 2008 – Mar 2011

Sales Associate/Cashier

• Handling cash register

• Troubleshooting register problems

• Understanding rack arrangements, reading codes and helping customers effectively

• Anticipating guest need, exceptional customer service JRP. ENTERPRISE, SAN RAFAEL, CA. Dec 2007 – Jun 2008 Sales Representative

• Implemented Data Governance best practices especially related to health care industry and guidelines UPASNA SAROA, PAGE 2 OF 2

• Calling registered candidates for auditions for TV shows and modeling opportunities

• Answering calls during spot times sponsored by TV shows like Hana Montana and others for search of new actors/actresses

• Convincing the prospects to register for acting courses, there by bringing a great deal of business for the organization

• Handling all calls very aggressively but professionally

• Remained the highest deal winner consecutively for several weeks BEST WESTERN HOTEL, MILL VALLEY, CA. Sep 2007 – Dec 2007 Front Desk Specialist

• Checking guests in and out on computer

• Handling housekeeping and other staff

• Performing regular duties of receptionist like taking calls and helping prospect guests appropriately

• Handling multi-line phones

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SUBWAY SANDWICHES Aug 2002 – Dec 2004

Sales Associate/Cashier

• Handling cash register

• Troubleshooting register problems with the help of Subway technician over the phone and later alone

• Selling sandwiches

E DUCATION

Associate Degree (Business Administration) College of Marin, San Rafael, CA Nov 2011 High School Mumbai, INDIA Sep 1997

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