Ciera N. Lamoureux

Cell 386-***-****

adn0f0@r.postjobfree.com

www.linkedin.com/in/cieralamoureux/

Proven leader with extensive experience in highly demanding customer facing roles. Skilled at engagement, clerical accuracy, multi-tasking, and high-stress environments. Passionate about excellence, eager to learn, and always looking for opportunities to grow. Professional, engaging, and proactive. Searching for a career where I can continue to challenge myself and create positive change in the world.

Customer Service Microsoft Office Suite Outlook Calendars Policy Compliance Records Management Relationship Building Accountability Editing Fact-Checking

Medical Administrative Assistant

Florida Orthopaedic Associates, DeLand, FL Jun 2017 – Present

• Manage all front office duties to include facility workflows, patient management, timely correspondence, accurate entry of data, and professional customer service

• Provide comprehensive support to clinic and office managers to include appointment management, billing and collections, and office administration

• Create and maintain confidential patient files; document laboratory and imaging test results, diagnoses, and other required materials into patient charts

• Train and develop office staff to be proficient in new computer systems and software; facilitate communications between office staff and system support specialists

• Coordinate with outside insurance agencies to obtain treatment authorizations and collect prompt insurance payments

• Manage patient prescriptions with accuracy by utilizing the EFORSCE database while maintaining HIPAA guidelines and maintain diligence in the prevention of prescription abuse

• Perform additional roles as needed to ensure smooth operation. Additional roles include medical transcription editor, clerical assistant, and clinic check-in

• Perform clinic check-in duties, such as establishing affable patient relationships, collecting and posting copayments, and verifying patient insurance information

• Edit, proofread, and revise medical notes and records to ensure quality, scientific accuracy, and that all documents are grammatically and factually correct

• Process over one hundred medical transcripts per day while maintaining accuracy and efficiency EDUCATION AND TRAINING

Stetson University, DeLand, FL Jun 2017

Bachelor of Arts in English, Graduated Magna Cum Laude Interests and Hobbies

American Sign Language, Reading, Language, and Music