SANDIPAN SANTRA

Sandipan Santra

Natasha Enclave Hsg Soc.

D-4, # 303. N.I.B.M Road.

Kondhwa, Pune-411048. Maharastra,

Ph No-917-***-****,902-***-****

FOOD & BEVERAGE SERVICE PROFESSIONAL

An innovative professional with a successful & rewarding career of over 14 years, currently spearheading with the P & O Cruises (The leading Cruiseline in U.K) as a Food & Beverage Executive, with an exceptional record of service & international experience in handling multiple clienteles & expertise in all facets of restaurant & management of Star Hotels.

Proficiency in handling all aspect of restaurant management including monitoring food production & aesthetic presentation of food & beverage.

Strong background in operations, food & beverage management, public relations, business development, infrastructure and training, to general administration, human resource management, and customer relations.

Demonstrated capabilities in evolving innovative sales and promotional strategies, training and development, and team management.

Understanding of all key health and sanitation concern when it comes to kitchen and restaurant operations.

Exemplary leadership qualities and professionalism which promotes enthusiasm and teamwork excel in supervising, training and mentoring junior staff with hands on experience to schedule training, workshops and doing live service presentation in Restaurants and Banquets.

PROFESSIONAL QUALIFICATION

Diploma in Hotel Management from Indian Institute of Hotel & Tourism Management, Kolkata.

Diploma in Interior Designing from Anima Education Center, Kolkata.

ACADEMIC QUALIFICATION

Secondary Examination in the Year 1993 from WBBSE.

Higher Secondary Examination (10+2) in the Year 1995 from WBCHSE.

Bachelor of Arts Examination in the year 1998 from Vidyasagar University.

PROFESSIONAL EXPERIANCE

1. Period :-August 2003 – Till Date

Organization :-P & O Cruises [The Leading Cruiseline in U.K]

Designation :-Food and Beverage Executive.

2. Period :-November 2002 – August 2003

Organization :-Sun-n-Sand, Pune [Previously known as Holiday Inn-Pune]

Designation :-Steward.

3. Period :-January 2001 – November 2002

Organization :-Holiday inn-Pune [Now known as Sun-n-Sand]

Designation :-Steward.

4. Period :-May 2000 – January 2001

Organization :-Hotel Kailash Parbat [Lonavala, Maharastra]

Designation :-Captain.

5. Period :-March 1999 – May2000

Organization :-Hotel Jasnagra [Akola, Maharastra]

Designation :-Captain.

6. Period :-August 1998 – February1999

Organization :-Hotel Royal Palace [Nagpur, Maharastra]

Designation :-Captain.

INDUSTRIAL TRAINING

Period :-November 1996 – February 1997

Organization :-Best Western Swosti [Bhubaneshwar, Orissa]

Period :-January 1996 – March 1996

Organization :-Galudih Tourist Complex & Health Resort [Galudih]

JOB PROFILE

Independently handle the overall functional management. Conceptualize & implement measures for enhancing operational efficiency & optimization resource.

Formulate & implement strategic plans to enhance service quality standard & implemented strict measures in customer care procedures to optimize guest satisfaction & retention.

Responsible for handling different cuisine and dynamic operation, managing office operations, including inter departmental coordination, logistics of supplies quantitatively and exercising cost controls.

Play a key role in collecting data and generating periodic reports for monitoring movement of key business indicators & to facilitate decision making process.

Plan and enhance menus in line with the international standard. Conceptualizing various strategies to achieve business goals aimed towards the growth in business volumes as well as profitability while analyzing cost effectiveness and competitors strategies and proceeding.

Oversees buffet set up, work towards highest levels of customer satisfaction as indicated through feedback.

Responsible for handling reservation, group bookings, and maintaining guest records.

Responsible for client relationship management to assure satisfactory service and speedy problem solving. Report to the daily developments & activities of the outlet to the Restaurant Manager.

Manage the team for better performance and efficiency while providing regular training sessions and allocate work to the team members.

Responsible for daily operations, supervising all of the crew, maintain cleanness, correcting table setting, maintaining a high service standard, taking an active part in the personnel training program, ensuring that the cleaning schedule is followed by the personnel.

Responsible for take all the special diet order of the restaurant one day in advance, and ensure that the order been served to the right guest with right accompaniments and proper manner.

Report to the Restaurant Manager day to day.

PERSONAL INFORMATION

Father’s Name :- Sambhu Nath Santra

Date of Birth :- 2nd January 1978

Sex :-Male

Religion :-Hindu

Nationality :- Indian

Marital Status :-Married

Passport No. :-K 4129581

E-Mail Address :-adn0dp@r.postjobfree.com

:-adn0dp@r.postjobfree.com

Languages Known :-English, Hindi, Bengali, Marathi.

Contact no :-917-***-**** . 902-***-****

DECLARATION

I here declare that the above written particular are true to the best of my knowledge and belief.

Date:-

Place:- Yours Faithfully

(Sandipan Santra)

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