Service Clerk Branch Manager

NOMASONTO BRENDALEE MOFOKENG’S RESUME

Personal Details

Full name: Nomasonto Brendalee Mofokeng

E-mail address: adn0d2@r.postjobfree.com

Contact: 073*******

Nationality: SouthAfrican

ID number: 831**********

Physical Address: 688 Ext 1, Bethlehem, 9701

Business Strengths: Extensive experience in customer service and customer relationship management

Good negotiation skills in building mutually beneficial relationships

Excellent communication skills at all levels as well as networking skills

Extensive knowledge of Microsoft office (excel, word) Personal strengths: Ability to adopt effectively to new development roles, environments and I ask a lot of questions

Ability to communicate at different levels and engage in interpersonal communications

Results driven, creative and take initiative for try out new and improved ways of delivering on results

Employment History

02/2006 –02/ 2021

Absa Bank

Customer Service Clerk

Duties: Determine customer needs through interaction with client

Attempt to resolve customer enquiries at the first point of contact

Update demographics such FICA

Adhere to banks policies and procedures when

processing clients requests

Coordinate calling file according to the laid down policy and procedure

Coordinate card stock according to laid down

procedures and manage the cheque book library

01/2004 – 01/2006

Maluti FETCollege

Receptionist

Duties: Dealing with queries

Typing letters, reposts, timetables and salary

claims Receiving and directing calls and

customers to the relevant departments

Faxing

documents

Delivering results and meeting customer expectations Educational History

2001: Senior Certificate

2003 – 2006: National Diploma(SECRETARIAL)

References

Mrs AL Ackeer

Specialist

Manager ABSA

Bethlehem

Tel: 058 307

4210

Miss B Nhlapo

Branch Manager

ABSA(Bethlehem)

Tel: 058-***-****

Mrs J Breytenbach

TVET COLLEGE (Bethlehem)

Tel: 058-***-****

Contact this candidate