Active Directory Personal Assistant
Resume:
Stephanie Jollay
I am comfortable driving up to four hours for meetings and equipment pickup.
Knoxville, TN
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Technical Support Tier 1
SAIC - Oak Ridge, TN
December 2020 to May 2021
• Active directory
• Password resets
• Multiple program navigation
• Troubleshooting
• Remote Access Software
Technical Support Representative
Comcast - Knoxville, TN
May 2020 to September 2020
• Supported Infinity customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
• Boosted Infinity Television sales through customer education, competitor knowledge and strategic upselling techniques.
• Reviewed current hardware and software and recommended modifications to increase system speed.
• Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
• Provided real-time support to everyday users of Xfinity Products.
• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
• Devised incisive workarounds and resolutions for Network problems.
• Maintained records, logs and lifecycle documentation of System work requests.
• Identified opportunities to upsell technical products and services, boosting revenues by 10% to existing accounts.
Laundry/Housekeeping
Holiday Inn Express and Suites - Powell, TN
May 2020 to July 2020
• Loading/unloading washing machines and dryers
• Folding linens
• Organizing linen carts
• Cleaning rooms
• Stocking amenities
ROI Specialist Temporary
Staffing Solutions
February 2020 to April 2020
• Medical coding
• Management of HIPPA paperwork
• Distribution of medical records adhering to HIPPA
• Customer service
• Overnight work
Caregiver/Personal Assistant
Actikare - Knoxville, TN
December 2019 to February 2020
Assisted in care for elderly dementia patients as well as hospital/rehab sitting for wheelchair bound patients.
DSP (Direct Support Professional)
New Haven - Knoxville, TN
January 2018 to April 2019
• Provide direct care to individuals with non-verbal autism as well as transportation and following a detailed care plan
Manager
Monkey Vapors - Knoxville, TN
August 2017 to January 2019
• Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom- line profitability.
• Greeted and encouraged feedback from customers to implement in-store operational changes.
• Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
• Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
• Determined complete order accuracy by examining merchandise to verify price and quantity.
• Taught junior employees how to meet operational and sales goals with proactive strategies.
• Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Education
Some College in IT Support Specialist
CourseEra
November 2020 to Present
Skills
• Technical Support
• Help Desk
• Computer Networking
• Reception
• Software Troubleshooting
• Operating Systems
• Hospital Experience
• Troubleshooting
• Time Management
• Mac OS
• Employee Evaluation
• Microsoft Windows
• Linux
• Desktop Support
• Dementia Care
• Active Directory
• Alzheimer's Care
• Autism experience (5 years)
• Direct Support (5 years)
• American Sign Language (1 year)
• Remote Access Software
Contact this candidate