TIFFANY WATKINS

**** *********** ** *** * • Charlotte NC 28212

adn0az@r.postjobfree.com • 980-***-****

I'm a highly motivated, organized professional with excellent organizational and communication skills. Detail-oriented team player known to drive successful results. Extensive customer service experience. Displays outstanding work ethic. Goal-driven, adaptable and an hard-worker in any role.

Experience

August 2018- Present day

Patient Care Assistant- BlueDot Cares/ Home Instead Senior Care, Charlotte, NC

Plan, prepare and serve meals and snacks according to prescribed diets • Performed household tasks such as laundry, dusting, washing dishes and vacuuming • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting • Ran errands for customers, including shopping, and picking up other necessities • Scheduled and accompanied clients to medical appointments • Helped clients manage money, pay bills and shop for groceries or personal items • Shopped for groceries regularly in order to keep house stocked with necessities

September 2016-September 2019

Cargo Service Agent - Air General, Charlotte, NC

Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes

September 2015-September 2016

Independent Contractor- Mieldon Express, Charlotte, NC

Delivered outstanding service to customers to maintain and extend relationships for future business opportunities • Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times • Removed and unloaded packages from cargo trucks for customer deliveries, using extreme care to avoid damage to goods • Clearly communicated with dispatchers and owners, giving updated information, including estimated times of arrival and latest road conditions • Conducted efficient cargo transfers to maintain route schedules • Maintained, organized, and cleaned professional vehicle to protect company reputation with customers

August 2014-September 2016

Patient Care Aide- ResCare Charlotte, NC

Assists in medical/health appointments as needed • Performing personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks • Performing home management functions such as light housekeeping, laundry, bed making, and cleaning • Planning meals, shopping for groceries, preparing and serving food/meals, feeding and clean-up • Reminding/assisting client with self-administration of medications (with proper training)

August 2009- July 2013

Loan Processor- Accenture Credit Services, Charlotte, NC

Remained updated with latest information related to mortgage products and services being offered • Analyzed credit, income, compliance, title documents and appraisals during underwriting process • Evaluated pay stubs, credit history, tax information and bank statements for financial status • Reached out to borrowers to discuss current status and loan workout options • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action

Education

August 1998-2002

North Mecklenburg High School, Huntersville, NC

July 2021

Notary Certification