Digital Marketer Procurement Manager
Resume:
SYEDA ZEHRA JABEEN NAQVI
*******.*******@*****.***
A customer service manager with a demonstrated history of working in the retail and education industry as procurement manager. Diversified in experience. Skilled in negotiation, analytical skills, management, teamwork, and leadership. EXPERIENCE
CUSTOMER SERVICE MANAGER 09/2018 - Present
CARREFOUR • KARACHI
• Arranging customer centric activities, does social media marketing.
• Measuring performances of departments by using CSAT/NPS (medallia, qualtrics). Reviewing reports to establish baseline customer satisfaction levels. Contacting customers and manage AHT and work with them to resolve their issues.
• Managing loyalty app (MyClub) points earning, redemption.
• Managing staffing levels for the customer service counter and other key areas. Ensuring associates are adequately trained and up to date on current procedures.
• Coordinate with the management on the initiatives that help improve customer service.
• Manages national promotion, in-store, and clearance. Offer counsel to customers on their chances of getting a refund and exchange for product.
BUSINESS CYCLE MANAGER 01/2020 - Present
CARREFOUR • KARACHI
• Provide critical analysis of all store departments in accordance with the company benchmark analysis.
• Ensure the awareness of standard management in the store through continuous planning and executing of training modules as stated in the company intranet.
• Act as the store point of audit in various aspects of the business such as inventory management, waste management among other important factors which impact the store business performance.
• Ensure the business model of the store is in line with the company standard management.
• Ensure training of BC modules are planned and executed periodically and as required by the business needs or upon requests.
MANAGER, PROCUREMENT 03/2016 - 09/2018
IQRA UNIVERSITY • KARACHI
• Launching of admission campaign, closing deals with advertising agencies and digital marketer.
• Arranging alumni events, open houses.
• Receiving of requisitions from the various departments and checks for accuracy. Preparation, maintenance, and reviewing of purchase files, reports and price lists.
• Maintaining contact with vendors regarding orders and merchandise, new products. Monitors contract terms and vendor compliance, market conditions, and trends. EDUCATION
Master’s In Business Administration Iqra University 2017 D-Pharmacy Jinnah University For Women 2013
Intermediate Sir Syed Govt. Girls College (Pre- Medical) 2008 Matriculation North Karachi Grammar School (Science) 2006 PROJECTS
• Worked on a construction of Serena Hills project, New Academic Block of Iqra University. Worked on a construction of Malir project (Sweet home) of Iqra University.
• Worked on establishment of Pharmacy department at Iqra University. Worked on KE Project of Iqra University Nazmiabad Campus.
• Worked as an auditor of Iqra Sweet Home January 2017- June2017. SKILLS
• Proficient in MS-Office applications, Qualtrics and NPS.
• Strong interpersonal, decisional and presentation skills travelling, exploring.
• Fluent in Urdu and English language
• Time management ability to deliver targets before deadlines a good team player and motivator REFERENCES
Will be furnished upon request
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