Imaging Specialist Service Technician

CHRIS IGUCHI 631-***-**** Centereach, NY **********@*****.***

Document Imaging Specialist with over 30 years of experience in supporting and maintaining customers network printers and copiers.

PROFESSIONAL EXPERIENCE

CANON USA, Melville, NY 2018 – 2020

Product support specialist

Supported field service technicians in troubleshooting Network printer and scanner errors.

Work with Engineers from Canon Inc. to distribute and monitor product system software

Created and published Knowledgebase articles and instructional videos on the Canon Technical support website.

KONICA MINOLTA BUSINESS SOLUTIONS, Melville, NY 1995 – 2018

Document Imaging Specialist 2003 – 2018

Installed and maintained 1,200 Konica Minolta MFP’s and communicated with customers to schedule service. Supported team members and trained sales force on MFP functionality

Established and maintained trunk stock inventory.

Selected to manage a technical support team, providing superior customer service to 1,400 clients with major accounts in Nassau and Suffolk County.

Trained new hires on field support and troubleshooting Multi- functional products

Led team in refurbishing 300 copy machines for resale to Major account

Service Technician and Field Service Manager 1995 – 2003

Managed and trained a team of Field Technicians to maintain Suffolk Country territory.

Established and controlled parts inventory for Field Technicians.

MINOLTA COPIER CORPORATION, Huntington, NY 1984 – 1995

Field Service Technician

Maintained territory in Manhattan that included all NY Telephone Co. locations.

EDUCATION & TRAINING

PLYMOUTH STATE COLLEGE, Plymouth NH

Mita 312 Technical Training

Sharp 9500 Technical training

Konica Minolta full line Technical Training

Full line Canon Image Runner advance series technical training

Fiery Certified Professional 2020

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