Service Representative Customer
Resume:
Annisha George
covington, GA ****6
***************@*****.***
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment I’ve successfully worked as part of a team to reach personal and business goals, I’m Known for successfully handling escalated customer support issues, I have a positive attitude and proven skill in establishing rapport with clients, I am motivated to maintain customer satisfaction and contribute to company success as well as articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Experience
January 2021 - PRESENT
UPS, Macon, GA - Customer Service Representative
● Escalated problematic customer concerns, maintaining calm, friendly demeanor.
● Educated customers on special pricing opportunities and company offerings.
● Assisted customers in making payments on accounts and setting up payment plans.
● Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
● Secured client retention by driving service and product benefits, features and Recommendations around clients' needs.
● Answered customer questions and addressed concerns, resulting in 10% reduction in complaint calls.
● Interviewed customers regarding service issues and reported feedback to the management team.
December 2020 - June 2021
Flying j, Jackson, GA - part-time shift leader
● Delegated daily tasks to team members to optimize group productivity.
● Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
● Directed and led employees, supervising activities to drive productivity and efficiency.
● Organized schedules, workflows and shift coverage to meet expected business demands.
● Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
2
August 2019 - November 2020
Red lobster, Conyers, Ga - host
● Greeted guests and gathered information to seat groups or place on waitlist.
● Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
● Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
● Recommended specials, wine and desserts to increase profits.
● Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
2019 - 2020
Newton high school, Covington, Ga - Diploma
2020 - Current
Middle Georgia State University, Covington, Ga - psychology and business administration
Awards
● Product Sales - Cross-sold services at a rate of 30%, upgrading customers to different plans and product
● Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
● Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
● Consistently maintained high customer satisfaction ratings.
● Recognized as Employee of the month for outstanding performance and team contributions.
Skills
● Report creation
● Credit card payment processing
● System implementation
● Problem-solving abilities
● Call Center Operations
● Process optimization
● Courteous demeanor
● Inbound and Outbound Calling
● Adaptive team player
Contact this candidate