Annisha George

*** ******* **

covington, GA ****6

470-***-****

adn03u@r.postjobfree.com

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment I’ve successfully worked as part of a team to reach personal and business goals, I’m Known for successfully handling escalated customer support issues, I have a positive attitude and proven skill in establishing rapport with clients, I am motivated to maintain customer satisfaction and contribute to company success as well as articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Experience

January 2021 - PRESENT

UPS, Macon, GA - Customer Service Representative

● Escalated problematic customer concerns, maintaining calm, friendly demeanor.

● Educated customers on special pricing opportunities and company offerings.

● Assisted customers in making payments on accounts and setting up payment plans.

● Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.

● Secured client retention by driving service and product benefits, features and Recommendations around clients' needs.

● Answered customer questions and addressed concerns, resulting in 10% reduction in complaint calls.

● Interviewed customers regarding service issues and reported feedback to the management team.

December 2020 - June 2021

Flying j, Jackson, GA - part-time shift leader

● Delegated daily tasks to team members to optimize group productivity.

● Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

● Directed and led employees, supervising activities to drive productivity and efficiency.

● Organized schedules, workflows and shift coverage to meet expected business demands.

● Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

2

August 2019 - November 2020

Red lobster, Conyers, Ga - host

● Greeted guests and gathered information to seat groups or place on waitlist.

● Collaborated with front of house staff to move tables and adjust seating to accommodate customers.

● Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

● Recommended specials, wine and desserts to increase profits.

● Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Education

2019 - 2020

Newton high school, Covington, Ga - Diploma

2020 - Current

Middle Georgia State University, Covington, Ga - psychology and business administration

Awards

● Product Sales - Cross-sold services at a rate of 30%, upgrading customers to different plans and product

● Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

● Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

● Consistently maintained high customer satisfaction ratings.

● Recognized as Employee of the month for outstanding performance and team contributions.

Skills

● Report creation

● Credit card payment processing

● System implementation

● Problem-solving abilities

● Call Center Operations

● Process optimization

● Courteous demeanor

● Inbound and Outbound Calling

● Adaptive team player

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