Michelle Baker

**** * **** **

Visalia, CA *****

Phone: 559-***-****

email: adn03i@r.postjobfree.com

Objective

Utilize my broad customer service and industry knowledge to obtain a position where I can maximize my customer service skills, quality assurance, program development, and training experience. Excels in excellent customer service and sales. Reliable, responsible, picks up quickly, friendly and professional. Experience

Marriott At The Convention Center Server/Bartender/Banquets 2015-Present 1. Providing excellent customer service for professional, high maintenance clientale. 2. Oversees large groups while providing knowledgeable information based on customers needs 3. Going above and beyond to ensure that every guest has had a positive and memorable stay Cafe 225 Server 2011-2014

● Successfully increased revenue due to development of specials and promotions

● Maintains a consistent clientele by providing excellent and personal customer service

● Cover shifts, Open and Close Restaurant

Tommy’s Downtown Server 2008-2011

● Maintained high level of customer service while meeting or exceeding the needs of the dining customers

● Maintains a consistent clientele by providing excellent and personal customer service

● Cover shifts, Open and Close Restaurant

Quiznos Supervisor 2008-2010

● Oversaw Customer Service Schedule, Enforced quality standards, Maintained Inventory, covered shifts

● Opened and Closed Restaurant

Dana’s Housekeeping and Personnel Service Housekeeping/Personal Assistant 2007-2008

● Carry out individual client needs such as housekeeping, personal assistance, child care, running errands, organizing home offices, providing transportation, re-organizing home based on clients needs, general labor, food preparation based on dietary needs of client.

● Job required constant availability, flexible hours, adaptability and understanding of clients’ personal needs while maintaining a professional and positive overview. EDUCATION

Tulare Union High School/Some College

SKILLS

Excellent communication and verbal skills

Self motivated

Adapts well to high volume and challenging situations Positive attitude and outlook

Time and project management

REFERENCES

Debbie Mancini/Wedding DJ

559-***-****

Ronald Rice

661-***-****

Tammy Stout/Cigna

559-***-****

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