Tasha N. Johnson-Smith, U.S. Veteran

Professional Summary:

Seeking a career position that utilizes my managerial and problem-solving expertise. Motivated and fast-learning professional with over 15 years of experience in management and healthcare. Noted for strong ability to work in an individual or team environment. Along with rapid professional relationship building, recruiting, training toward successful growth and advancement.

Education/ Certifications:

Kaplan University

Healthcare Administration Master’s Degree Graduated- 10/2017

Healthcare Administration Bachelor’s Degree Graduated- 05/2014

Medical Office Management Associate’s Degree Graduated- 11/2011

Sanford Brown Institute

Medical Assisting Program Certificate Graduated- 04/2007

AMT Certified Member Registered Medical Assistant 12/01/2021

Phlebotomy Association Phlebotomist Technologist 12/30/2017

American Academy CPR & First Aid 06/08/2022

Honor Society Certificate 12/01/2017

Sigma Chi Psi Sorority Certificate 04/06/2021

United States Military Army(veteran) Honorably Discharged-1999

Experiences:

Holy Cross Health Partners, Maryland 11/28/18-Present

Practice Manager

Providing star quality customer service to every client, staff and colleague while

managing multiple site.

Provides support and coaching to colleagues regarding work concerns.

Collaborate with HR in investigating and researching colleague relation concerns.

Problem solving in ensuring that a proper solution is being provided and executed.

Coaching and measuring colleague performance.

Responsible for interviewing process.

Responsible for ensuring training for new hires.

Responsible for completing colleague termination process with HR.

Meeting with pharmaceutics representatives to discuss new products that practice, and patients can benefit from.

Review and ensure that all expired, defective and recalled medications and equipment are properly removed or disposed of as legally instructed.

Project planning in patient treatment conversions; strategically organizing paper charts converting into electronic records and training team member on multiple electric system navigations.

Utilizing excel, outlook, charts in tracking budget goals, insurance denials, authorizations and other ratings of practice’s progress.

Conduct daily practice huddles with staff to strategize the daily operations.

Assist in the implementation of quality assurance and utilization management programs. Review and ensure that all expired, defective and recalled medication and equipment are properly removed or disposed of as legally instructed.

Preparing practice for quarterly audit reviews to ensure compliance.

Conduct daily audits in electric data entry system to ensure claims and patient information was entered accurately.

Assist in the preparation of the medical office budget with direct responsibility for budget performance and monitoring. Effectively managing use of overtime within budget guidelines.

Assist with medical record audits to ensure documentation meets guidelines set forth for CPT and ICD-9, coding by third party payers, and legal entities. Enforces compliance policies and Holy Cross Health encounter documentation policies and standards. Assist physicians in proper code usage.

Coordinate accounts payable according to organizational procedures. Reviews, approves, and prepares payroll information for submission to Holy Cross Health. Responsible for preparing and delivering cash deposits to Holy Cross Health finance department monthly. Monitors monthly statistical reporting of key operations and economic factors for the medical office. Ensures internal policy and procedures are followed.

Coordinate procurement and storage of office supplies, facilities management, office machines, equipment maintenance and other vendor services as needed.

Coordinate and direct meetings with the physicians and staff on a regular basis to keep all group members informed of group and organization’s goals and policy changes. Responsible for communicating all pertinent aspects of the medical office to the physicians and Holy Cross Health for their input and awareness. Responsible for maintaining positive, productive, and professional relationships between the physicians, insurance payers and health care system while maintaining balance in representing the organization’s and physician’s goals.

Coordinate meetings with the physicians and staff on a regular basis to keep all group members informed of billing issues and policy changes. Responsible for communicating all pertinent aspects of encounter billing to the medical office physicians.

Ensure patient satisfaction with the medical group’s performance on all levels. Ensure patients are treated with courtesy and respect by office staff and visitors and screened and properly directed.

Ensure requests for information are handled promptly and effectively. Addresses patient grievance received at the office site and through the grievance hotline. Ensures patient satisfaction surveys are collected consistently during patient satisfaction months. Collects, reviews, and store securely for meeting feedback to assist toward improvements.

Ensure staff are properly trained and in collaboration with the physician(s), identifies the need for additional skills training for non-physician clinical staff. Gives special attention to training on Practice Management System and front desk functions. Ensures all medical office staff is trained in emergency procedures, which include oxygen tank use, code blue protocol, and the AED. Maintains up-to-date staff files of required certifications and licenses.

Maintain and approved ordering of all medical office supplies prior to authorization from Holy Cross Health. Maintains all medical office forms, letterhead, business cards and other medical office documents. Ensures up-to-date forms are discarded.

Maintain and coordinate all staff schedules to accommodate patient flow. Responsible for providing backup to key positions during peak times and staff absences. Based on skills, this may include direct patient care services.

Monitor physician scheduling practices and staffing levels to ensure patient needs and financial goals are met.

Prepare the medical office for the additions of new physicians to the group and ensures a smooth transition. Coordinates the schedule for new physicians with Holy Cross Health Partners.

Provide oversight and management for the daily operations of the medial office. Responsible for the coordination and integration of on-site ancillary services with available Montgomery County entities when appropriate. Interacts directly with physicians and Holy Cross Health to ensure effective communication and delivery of quality medical services to the community. Adjusts operations as needed to maintain peak performance.

Responsible for monitoring and remaining in compliance with environmental, legislative, third party payer, and technological issues. Implements policies and procedures accordingly. Ensures compliance with regulatory guidelines including the Blood-born Pathogen Rule and CLIA. Assists in developing procedures and updates employees on regulation changes. Enforces the organization’s HIPPA, OSHA and Corporate Compliance programs.

Responsible for the financial performance of the medical office in the following key areas: Cash collection, data entry, coding/documentation, and communications with the Holy Cross Health to ensure accurate flow of data. Directly responsible for entering charges into the computer system according to the organization’s policies and procedures including daily reports, bank deposits and other accounting schedules as required.

Review and understood lease agreements for the medical office. Interacts with landlord when necessary. As well as contracts with insurance companies such as Medicaid, Medicare and other commercial insurances.

Supervise all non-physician staff within the office. Assists in recruiting, hiring, orienting, promoting, reviewing and terminating staff according to organizational policies. Responsible for creating and maintaining a professional environment in the medical office.

Support and administer the managed care decisions within the medical office to ensure support of the overall health system managed care strategy. Actively participates in advertising and marketing activities to develop and grow physician practice(s).

Project management of community events, to introduce providers and practice to the local areas.

Vein Clinics of America, Maryland 5/18/2017-11/23/18

Practice Manager

Provides star quality customer service to every client, staff and colleague.

Provides support and coaching to colleagues regarding work concerns.

Collaborate with HR in investigating and researching colleague relation concerns.

Coaching and measuring colleague performance.

Responsible for interviewing process.

Responsible for ensuring training of new hire.

Responsible for completing colleague termination process with HR.

Problem solving in ensuring that a proper solution is provided and executed.

Project management in creating clinic’s schedule templates, training plans to ensure staff and clinic meet scheduled deadlines.

Meets with pharmaceutics representatives to discuss new products that clinic and patients can benefit from.

Reviews and ensure all expired, defective and recalled medications and equipment are properly removed or disposed of as legally instructed.

Grows the clinic towards consultative sales efforts and delivering a phenomenal clinic experience to all new and continuing patients.

Ensure all clinic’s daily finances are deposited, logged and accounted for.

Supervise over clinical and administrative staff up to 12 members. Assist in recruiting, hiring, orienting, promoting, evaluating and terminating staff according to organizational policies. Responsible for creating and maintaining a professional environment in the clinic.

Facilitate consult conversion by assisting the patients in developing an acceptable financial plan.

Retain, evaluate, develop and coach employees to the clinic has a high-performance team where employees are engaged, and patient satisfaction is high.

Establish individual performance objectives for clinic staff that align with the clinic plan.

Monitor performance of staff and the clinic on a weekly basis; provide coaching, feedback and direction where course-correction is required.

Work with colleagues in Marketing & Sales to ensure an exceptional customer experience. Support and execute local programs to drive growth in the clinic.

Ensure the smooth execution of the day-to-day operational aspects of the clinic (staffing, schedules, materials management, pre-authorization, chart maintenance, records maintenance, and productivity).

Ensure the proper management of payments, patient data into electric system, financial procedures such as the daily close, timely collection of accounts, management of aged receivables.

Prepare the fiscal year budget and plan for the clinic.

Ensure the clinic is compliance with all Federal and County regulations and laws.

Prepare clinic for quarterly audit reviews to ensure compliance.

Conduct daily audits in electric data entry system to ensure claims and patient information is entered accurately.

Maintain healthy professional relationships while collaborating plans with company’s contractors regarding clinic’s lease, supplies and equipment.

Project planning in patient treatment conversions; strategically organizing paper charts converting into electronic records and training team member on multiple electric system navigations.

Utilize excel, outlook, pie charts and dashboards etc.…, in tracking budget goals, insurance denials, authorizations and other ratings of clinical progress.

Conduct daily clinic huddles with staff to strategize the daily operations.

MedStar Medical Group, Maryland 7/21/2008-5/9/2017

Practice Manager

Providing star quality customer service to every client, staff and colleague.

Managed multiple sites.

Provides support and coaching to colleagues regarding work concerns.

Collaborate with HR in investigating and researching colleague relation concerns.

Coaching and measuring colleague performance.

Responsible for interviewing process.

Responsible for ensuring training of new hires.

Responsible for completing colleague termination process with HR.

Problem solving in ensuring that a proper solution was provided and executed.

Meeting with pharmaceutics representatives to discuss new products that clinic and patients can benefit from.

Review and ensure that all expired, defective and recalled medications and equipment were properly removed or disposed of as legally instructed.

Project planning in patient treatment conversions; strategically organizing paper charts converting into electronic records and training team member on multiple electric system navigations.

Utilizing excel, outlook, charts in tracking budget goals, insurance denials, authorizations and other ratings of clinic’s progress.

Conduct daily clinic huddles with staff to strategize the daily operations.

Assist in the implementation of quality assurance and utilization management programs. Review and ensure that all expired, defective and recalled medication and equipment was properly removed or disposed of as legally instructed.

Preparing clinic for quarterly audit reviews to ensure compliance.

Conduct daily audits in electric data entry system to ensure claims and patient information was entered accurately.

Assist in the preparation of the medical office budget with direct responsibility for budget performance and monitoring. Effectively managed use of overtime within budget guidelines.

Assist with medical record audits to ensure documentation meets guidelines set forth for CPT and ICD-9, coding by third party payers, and legal entities. Enforces compliance policies and MedStar encounter documentation policies and standards. Assist physicians in proper code usage.

Coordinate accounts payable according to organizational procedures. Reviews, approves, and prepares payroll information for submission to MedStar. Responsible for preparing and delivering cash deposits to MedStar twice a week. Monitors monthly statistical reporting of key operations and economic factors for the medical office. Ensures internal policy and procedures are followed.

Coordinate procurement and storage of office supplies, facilities management, office machines, equipment maintenance and other vendor services as needed.

Coordinate and directed meetings with the physicians and staff on a regular basis to keep all group members informed of group and organization’s goals and policy changes. Responsible for communicating all pertinent aspects of the medical office to the physicians and MedStar for their input and awareness. Responsible for maintaining positive, productive, and professional relationships between the physicians and health care system while maintaining balance in representing the organization’s and physician’s goals.

Coordinate meetings with the physicians and staff on a regular basis to keep all group members informed of billing issues and policy changes. Responsible for communicating all pertinent aspects of encounter billing to the medical office physicians.

Ensure patient satisfaction with the medical group’s performance on all levels. Ensure patients are treated with courtesy and respect by office staff and visitors and screened and properly directed.

Ensure requests for information and handled promptly and effectively. Addresses patient grievance received at the office site and through the grievance hotline. Ensures patient satisfaction surveys are collected consistently during patient satisfaction months. Collects, reviews, and sends all surveys to MedStar.

Ensure staff were properly trained and in collaboration with the physician(s), identifies the need for additional skills training for non-physician clinical staff. Gives special attention to training on Practice Management System and front desk functions. Ensures all medical office staff is trained in emergency procedures, which include oxygen tank use, code blue protocol, and the AED. Maintains up-to-date staff files of required certifications and licenses.

Maintain and approved ordering of all medical office supplies prior to authorization from MedStar. Maintains all medical office forms, letterhead, business cards and other medical office documents. Ensures up-to-date forms are discarded.

Maintain and coordinate all staff schedules to accommodate patient flow. Responsible for providing backup to key positions during peak times and staff absences. Based on skills, this may include direct patient care services.

Monitor physician scheduling practices and staffing levels to ensure patient needs and financial goals are met.

Prepare the medical office for the addition of new physicians to the group and ensures a smooth transition. Coordinates the schedule for new physicians with MedStar.

Provide oversight and management for the daily operations of the medial office. Responsible for the coordination and integration of on-site ancillary services with available Southern Maryland Health System entities when appropriate. Interacts directly with physicians and MedStar to ensure effective communication and delivery of quality medical services to the community. Adjusts operations as needed to maintain peak performance.

Responsible for monitoring and remaining in compliance with environmental, legislative, third party payer, and technological issues. Implements policies and procedures accordingly. Ensures compliance with regulatory guidelines including the Blood-born Pathogen Rule and CLIA. Assists in developing procedures and updates employees on regulation changes. Enforces the organization’s HIPPA, OSHA and Corporate Compliance programs.

Responsible for the financial performance of the medical office in the following key areas: Cash collection, data entry, coding/documentation, and communications with the MedStar to ensure accurate flow of data. Directly responsible for entering charges into the computer system according to the organization’s policies and procedures including daily reports, bank deposits and other accounting schedules as required.

Review and understood lease agreements for the medical office. Interacts with landlord when necessary.

Supervised all non-physician staff within the office. Assists in recruiting, hiring, orienting, promoting, reviewing and terminating staff according to organizational policies. Responsible for creating and maintaining a professional environment in the medical office.

Support and administered the managed care decisions within the medical office to ensure support of the overall health system managed care strategy. Actively participates in advertising and marketing activities to develop and grow physician practice(s).

Project management of community events, to introduce providers and practice to the local areas.

Contact this candidate