Office Assistant Inbound Customer

CHRISTIE L WILLIAMS

************@*****.***

210-***-****

OBJECTIVE: Customer Service or clerical positions

EXPERIENCE:

Alorica. 11/2019 - 01/2020

Customer Care Rep, San Antonio, Texas

•Worked on Kroger Gift Card campaign.

•Responded to customer inbound calls regarding gift card issues.

•Followed a designated company’s script according to card holder needs.

•Updated cardholder personal information (address, phone and email).

•Validated cards, confirm monetary amount and promptly research account issues

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Perfoma Research 01/2014 - 03/2015

Office Assistant, Dallas, Texas

•Access and filed company’s purchase invoices, letters, memorandums and prioritized confidential documents.

•Opened and distributed inter-office mail,

•purchase office supplies,

• moderate typing by producing statistic reports, data entry

•answered telephone calls, routed calls, and took messages.

Let’s Talk 06/2010 -06/2012

Customer Service, Fort Worth, Texas

•Received inbound customer calls.

•Process billing, research customer's account issues and shipment of orders.

•Modified orders to per customer’s request.

•Working on call center database required one to be detail oriented.

SOFTWARE/SYSTEMS SKILLS:

Microsoft Word, Explorer, Basic Excel, Outlook, alpha-numeric filing and type 45 wpm., and light data entry 4000kpm.

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