Technical Support Operator

WILLIE

MCKENNERY

JR.

702-***-****

**************@*****.***

*** *** ****** ******* *** apt 1

***, *********, ****** *****

Skills:

Equipment troubleshooting

Surveillance reporting

Incident investigations

Wiring

IoT skills working with Arduino

Coordination

Automation

Hardware/ Software Knowledge

Networking

Diagnose network problems

Some coding/programing

Professional Summary:

Ambitious and observant CCTV Operator with 7 years of successful industry performance. Leverages in-depth industry knowledge to implement security enhancements and innovative technologies. Provided technical support and troubleshooting for both hardware and software issues. Performed tasks of making ongoing recommendations of network polices and standards

Experience:

S U R V E I L L A N C E O P E R A T O R

Palace Station

Las Vegas, NV

August 2013 - Current

Through on-the-job experiences gained in depth knowledge of all casino games, gaming functions and cheating methods.

Assist Law Enforcement in the supervision, surveillance and investigation of an assigned caseload of adult offenders.

Utilize computer and software programs to record daily entries, audits and incidents

Plan, analyze and provide technical support for data communications network

Operated CCTV camera equipment, including PTZ and fixed cameras Oversee the installation of the networks, test, and evaluate their success

S E C U R I T Y O F F I C E R

DDs Discount

Las Vegas, NV

June 2011 - August 2013

Assigned daily tasks and patrol routes.

Maintained a solid stream of communication between my unit and other units.

Trained new security officers.

Conducted investigations of internal theft and oversaw corrections to prevent further loss of property or assets.

Monitored operations at screening points, including equipment functionality and baggage screening.

Skillfully operated hand-held devices and scanning machinery to complete thorough checks.

Education:

Undergraduate Certificate: Information Technology and Networking

Devry University

Las Vegas, NV

High School Diploma

Kirby High School

Memphis, TN

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