Area Manager Operations

*****.*.*******@*****.***

CONTACT

Conifer, CO **433

PROFILE

Highly skilled Manager with over 10 years of experience in scheduling, staff training and development, protocol development, and process improvements. Meticulous team builder with an expertise in employee engagement, customer relationship management

(CRM), time management, and conflict resolution. Results-oriented leader looking to obtain a rewarding manager opportunity with a reputable organization that will allow stability, longevity, and opportunity for growth. Stephen Tracy

805-***-****

PROFESSIONAL EXPERIENCE

Area Manager II Amazon

May 2019 – Nov. 2019 Tracy, CA

• Managed and developed a team of 60-80 associates in one of the largest North American Fulfillment Centers to meet and exceed daily goals

• Collaborated with leadership staff to ensure operational efficiency while meeting objectives.

• Maintained safe working environment from upholding compliance to all safety programs

• Recognized for achieving highest approval percentage in Safety Leadership

• Oversaw day-to-day department processes while leading a team of 4-5 Area Managers, 200+ Amazon Associates when Operations Manager was absent Sales Floor Executive Team Leader Target

April 2017 – April 2019 Antioch, CA

• Oversaw daily operations of $75M dollar business through managing, scheduling, and processing payroll for 10+ departments

• Analyzed departmental and store sales to identify trends and determine appropriate strategies to increase revenue

• Trained and developed staff of 50+ Target Team Members through setting goals and driving result-oriented performances

Guest Experience Executive Team Leader Target

Mar. 2015 – April 2017 Ventura, CA

• Managed daily operations of $40M dollar business from managing, scheduling, payroll processing, and talent acquisition for five different processes and 50+ Target Team Members

• Enhanced guest experience by managing customer satisfaction and efficiently monitoring concerns/inquiries

• Recognized as #1 Employee for Driving RedCard metrics in the district and

#3 in the group

Front Office Manager Kimpton Hotel & Restaurant Group LLC 06/2013 – 02/2015 Goleta, CA

• Provided exemplary guest and customer experiences through managing daily operations and front-desk hotel staff

• Effectively communicated, acknowledged, and resolved customer complaints/issues within a timely manner to ensure overall satisfaction Front Desk Supervisor Holiday Inn

03/2005 – 06/2013 Goleta, CA

• Acknowledged, communicated, and resolved customer complaints/issues within a timely manner to ensure overall satisfaction

• Generated reports detailing daily actions including guest numbers, accounting expenses, and income/room service usage

EDUCATION

Bachelor of Arts in Economics

California State University

Channel Islands Camarillo, CA May 2014

SKILLS

• Staff recruitment, training

and development

• Health and safety

compliance

• Customer relationship

management

• Business and Operations

Management

• Hospitality Management

• Retail operations

management

• Customer focused

• Adaptable and flexible

• Team engagement

• Excellent communication

(written and verbal)

• Client/customer relations

• Collaborate team player

• Strong attention to detail

References Available Upon Request

Contact this candidate