Group Manager Veterinary Assistant
Resume:
Briana Muse
**********@*****.***
I am seeking a competitive and challenging environment where I can serve your organization and establish a rewarding career for myself.
Work History
October 2020-May 2021
Anthem
● Reviewed Medicare applications for missing information
● Reached out to agents via email to get missing
information/ pages
● Download and upload missing application pages and
information
● Verified Medicare eligibility
-Worked from home the whole time due to Covid
United Health Group
October 2019-October 2020
● Answer up to 90+ calls in an 8 hr shift
● Assist field agents with questions
● Look up prescription cost
● Verified Medicare eligibility
●Verified which medicare plans were available in the members area
-Worked from home during bad weather and Covid
Phone Banker II Wells-Fargo Bank
September 2016-October 2019
● Responsible for answering incoming customer service calls.
● Floor support for all new employees
● Providing feed back for new employees by
by listening with them to their calls.
● Promoted to Phone Banker II after 4 months
●Received bonuses for having perfect customer
survey scores and quality assurance. Sales Associate
Belk – Valley View Mall
September 2015-September 2016
● Handle cash transactions
● Credit applications
● Handle over the phone orders
● Trained in multiple departments
● Maintain customer relationships
● Keep all work areas neat and cleaned
Sales Associate
Certifications
-Workplace Readiness Skills Certification
-Microsoft Specialist Certification
● Proficient user of MS Office software
● Strong negotiation and interpersonal skills ● Team player
● Ability to work independently with minimal supervision
● 60+ wpm typing skills
-Ability to multitask
References
Aimee Arias – Carilion Clinic – 540-***-**** Personal reference
Sandy Saunders-United Health Group Manager-540-***-**** Business Reference
Capri Gray – Well Fargo Team Lead – 540-***-**** Business reference
Contact this candidate