Briana Muse

admzgi@r.postjobfree.com

540-***-****

I am seeking a competitive and challenging environment where I can serve your organization and establish a rewarding career for myself.

Work History

October 2020-May 2021

Anthem

● Reviewed Medicare applications for missing information

● Reached out to agents via email to get missing

information/ pages

● Download and upload missing application pages and

information

● Verified Medicare eligibility

-Worked from home the whole time due to Covid

United Health Group

October 2019-October 2020

● Answer up to 90+ calls in an 8 hr shift

● Assist field agents with questions

● Look up prescription cost

● Verified Medicare eligibility

●Verified which medicare plans were available in the members area

-Worked from home during bad weather and Covid

Phone Banker II Wells-Fargo Bank

September 2016-October 2019

● Responsible for answering incoming customer service calls.

● Floor support for all new employees

● Providing feed back for new employees by

by listening with them to their calls.

● Promoted to Phone Banker II after 4 months

●Received bonuses for having perfect customer

survey scores and quality assurance. Sales Associate

Belk – Valley View Mall

September 2015-September 2016

● Handle cash transactions

● Credit applications

● Handle over the phone orders

● Trained in multiple departments

● Maintain customer relationships

● Keep all work areas neat and cleaned

Sales Associate

Certifications

-Workplace Readiness Skills Certification

-Microsoft Specialist Certification

● Proficient user of MS Office software

● Strong negotiation and interpersonal skills ● Team player

● Ability to work independently with minimal supervision

● 60+ wpm typing skills

-Ability to multitask

References

Aimee Arias – Carilion Clinic – 540-***-**** Personal reference

Sandy Saunders-United Health Group Manager-540-***-**** Business Reference

Capri Gray – Well Fargo Team Lead – 540-***-**** Business reference

Contact this candidate