Culinary Specialist Restaurant Manager

CARENE

MANDERSON-CLARKE

E: *********@*****.***

P: 876-***-****

A: Hopeton District, Hatfield P.O, Manchester

PROFESSIONAL SUMMARY

Talented culinary specialist with 8+ years of experience working in the food industry providing food service and dining facility management. Accomplished in planning, preparing and serving balanced meals under strict deadlines and budget limitations. Focused on proper food handling, safety procedures and maintaining clean food service and dining environment. Team motivator successful at maintaining staff focus, efficiency and productivity in high-volume, fast-paced operations. Experienced in sourcing ingredients, controlling budgets and boosting restaurant profiles.

WORK HISTORY

Juici Patties Limited – Restaurant Manager

Santa Cruz, Mandeville/ St. Elizabeth Parish ●01/2020 – 08/2020

●Monitor and observed cash management, inventory control and customer relations to ensure daily, weekly and monthly goals are met

●Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards

●Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.

Sutherland Global Services – Customer Service Associate

Mandeville, Manchester Parish ●11/2019-01/2020

●Provide technical customer support to client customers at the highest standard

●Troubleshoot and resolve customer issues

●Delivering timely, accurate and professional customer service to customers.

St. Hugh's High School - Canteen Supervisor

Kingston, St. Andrew Parish • 08/2017 - 08/2019

●Maintained professional demeanor by staying calm when addressing unhappy or angry customers

●Manage staff, prepare orders and receive goods and control daily customer experiences

●Monitor daily and monthly inventory, cash management and establishment's product output

Mother's Enterprise Limited - Restaurant Supervisor- Level 3

Liguanae 05/2017 - 08/2017

●Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles

●Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas

●Supervised and observed cash management, inventory control and customer relations to ensure daily, weekly and monthly goals are met

●Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards

Sandals Royal Plantation - Food And Beverage Intern

Ocho Rios 07/2016 - 09/2016

●Worked alongside cooks and pastry chef in main kitchen, as hostess in dining room & room service and in the accounting department receiving orders, issuing goods internally conducting inventory

●Restocked salad bar and buffet for lunch and dinner service and worked as bartender

●Asked diners about meals to assess satisfaction and collect vital feedback to improve operations

Sandals Grande Rivera - Culinary Intern

Ocho Rios 03/2014 - 04/2014

●Work in cold and hot prep stations

●Attend departmental meetings to plan menus that incorporated healthy, fresh food sourced from local farmers and stores

●Assisted the staff in preparation of dishes using variety of cooking techniques, including baking, braising, roasting, frying and sautéing

●Plated menu items and replenished the buffet line

●Inventoried food, ingredient and supply stock to prepare and plan vendor orders

General Foods Supermarket - Customer Attendant

St. Andrew 01/2010 - 12/2010

●Assisted customers by finding items quickly and with enthusiasm, boosting store satisfaction rate by 20%

●Checked for outdated and overripe items and removed them from inventory to eliminate illness and other risks

REFERENCES

Available upon request

EDUCATION

Northern Caribbean University

Mandeville, Manchester Parish

Bachelor of Science: Hospitality And Tourism Management: Food And Beverage Operations

SKILLS

●Dining facility management

●Preparing food

●Fine-dining expertise

●Food plating and presentation

●Performance Management

●Budgeting

●Workflow optimization

●Recipes and menu planning

●Menu Engineering

●Training personnel

●Strong communication skills

●Event management

●Customer-focused

●Quick learner

●Food inventory control

●Problem-solving

●Proficient in Microsoft Office Suite

●Client and customer service oriented

●Team leadership

●Decision-making

●People Management

●Critical Thinking

●Multitasking

●Attention to detail

●Excellent negotiation skills

●Strong work ethic

ACHIEVEMENTS/ ACCOMPLISHMENTS

●Chef Assistant - Chef Dennis McIntosh 2013

●Honour Roll Student for Academic Year 2015- 2016

●BASSO Award for Academic Achievement for Academic Year 2013-2014

●Caribbean Examinations Council Certificate in Business Studies 2011

COMMUNITY INVOLVEMENT

●Volunteer - Feeding of the 5000 Foundation 2014 - 2016

●Member - Rotaract Club of Northern Caribbean University 2014

●Chaplain - Tourism Action Club of Northern Caribbean University 2014

●Chaplin Aid - Department of Business and Hospitality 2013

●Projects Director - East Jamaica Conference club of the Northern Caribbean University 2012

●Volunteer - Sir John Golding Rehabilitation Centre 2011

●Library Aide - Northern Caribbean University 2015

●Freshman Advisor - Northern Caribbean University 2015- 2016

CERTIFICATIONS

UNISS Computer Labs Student Worker Workshop – 2015

Servsafe Food Handler- National Restaurant Association-2020

Transformational Leadership- Alison- 2021

Hospitality Management Studies Food and Beverage Operations Services- Alison 2019

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