Sales Consultant Assistant

Keletso Praises Modise

P O Box *****, Gaborone, Botswana. Cell +267-********), Tlokweng Plot 6670,

*******@***.**.**

A result driven, articulate and a qualified person, hardworking, able to communicate fluently and effectively with people from all backgrounds, able to present products in a professional way face to face. I am a fast learner, very keen to learn, open to new ideas and methods, energetic, motivated, determined and focused person who wants to grow with the company and add to its success.

1.EMPLOYMENT

BBS LIMITED

LOANS CONSULTANT (COLLECTIONS)

September 2020-Present

Ensuring proper and prompt follow up of accounts in arrears.

Adheres to bank policies and procedures.

Demonstrate products knowledge.

Ensuring customer satisfaction to reduce customer queries and improving

turnaround time.

Making follow ups on customer with arrears for collection purposes.

Managing and ensuring there is effective reporting on monthly arrears, mortgage debtors’ account.

Monitoring effectively of accounts customer satisfaction, reduce customer queries and improve turnaround time.

Ensuring customer satisfaction to reduce customer queries and improving turnaround time.

Risk management, ensuring that there are no reoccurring audit findings which are within my control.

Issuing of bank statements, Tax Letters and mortgage balances to customers.

Processing of payments vouchers.

Processing of journals.

Processing of Funds Transfer between accounts.

Processing of Direct Debits and Stop Order mandates.

Attending to all telephone and walk in enquiries.

LOANS ASSISTANT

November 2015-Present

Processing of relevant documentation for customers applying for loans after decision making.

Maintenance of limits and Collaterals.

Assisting with Credit Scoring Maintenance.

Processing of customer accounts opening after approval.

Processes reports on Letters prepared during each month.

Customer service upheld.

Preparing instructions to bond and Letters of Undertaking.

Assisting valuers with clients’ information.

Filing valuations after capturing collaterals.

SALES CONSULTANT

November 2010-November 2015

Processing of direct debits and stop orders

Processing of share redemptions

Receiving, reviewing and processing loan applications

Processing preliminary documentation on loan requests

Processing of offer letters and facility agreement contracts for customers’ acceptance

Cross selling banking products

Accepting signed offer letters from customers and liaise with Assistant Loans Officer

Follow up on issued offer letters and maintain a commitment register

Processing of Instruction to Bonds, Letter of Undertaking and maintaining a register

Processing of customer accounts opening

Resolves customers’ requests and questions promptly and courteously

Keeps customers properly informed of Bank loan policies and services

Attends to all telephone and walk in enquiries

Processes customer affordability by using the credit scoring model and recommends for approval

Capturing data into the system

2. KEY SKILLS/ABILITIES

Excellent communication and interpersonal skills

Relationship building

Good Customer service

Knowledge of Microsoft Word, Excel, Outlook and PowerPoint

Hard worker and Cooperative

Positive thinking

Excellent financial skills

Leadership and supervisory skills

3.EDUCATION

Botswana Accountancy College

January 2008-June 2010-AAT level 4-Association of Accounting Technicians

Botswana Institute of Bankers & Finance

January 2018-November 2020-Certificate in Banking

Naledi Development Trust

March 2005-April 2007-CABS-Certificate in Accounting & Business Studies

4.REFEREES

1.Ms. Refilwe Lefhoko

BBS Limited

3971396

71325488

********@***.**.**

2.Mrs. Oarabile Shinga Poiso

BBS Limited

3971396

71336672

*******@***.**.**

3.Mr. Dzene Mayila

BBS Limited

3971396

72111353

*******@***.**.**

Contact this candidate