Call Centre Customer Service

ZALIA BURTS

** ***** ****** ******** **** EXT * *811

Telephone: +27-627******

Email: ********@*****.***

Professional profile

A naturally extroverted, versatile and confident professional with excellent interpersonal skills who enjoys working with others to achieve a common goal. Self-disciplined, well organized and totally reliable, possesses outstanding negotiation and persuasion skills as demonstrated throughout a customer service and debt collections career in the financial services sector. Committed to improve on my work throughout the year and always ready to share knowledge and experience. Passionate about reading, takes part in a few outdoor activities. Objective

Seeking career growth into a fulfilling role that utilizes my strengths in relationship building and protecting the interests of the company to make a real contribution to the organization while continuing to grow and develop new skills. Key skills & competencies

Customer service

Communication

Team working

Negotiations

Debt Collections

Careers Summary

2015 May – 2020 November Call Centre Agent, MBD Credit Solutions, Johannesburg

• Handle calls to negotiate repayment terms and achieve the best outcome for both the recovery team and customer

• Identify problems and offer solutions on ways to improve on debtor’s credit scores.

• Ensure that all my KPA’s and personal development plans is in order and also achieving my target.

• Negotiating with debtors to pay on accounts that are owed on behalf of the client.

• Providing advice to debtors based on their credit profiles, debt rehabilitation and updating their personal information on the system.

Education & Professional Development

Matriculation

Missouri Senior Secondary School English, Afrikaans, Mathematical Studies, Life Science, Business Studies, Life Orientation

Personal Details

Languages: Afrikaans (Home), English

ID number: 950**********

Health Status: Good

Dependence: One Child

Contact number: 062*******/ Mother - 062*******

References

Name: Condradinah Setlhodi

Company: MBD Credit Solutions

Position: Call Centre Supervisor

Contact number: (011-***-****/ 078*******

Name: Nkosazana Zinja

Company: MBD Credit Solutions

Position: Call Centre Supervisor

Contact number: (011-***-**** / 072*******

Name: Mr. Pietersen

Company: Missouri Senior Secondary School

Position: Principal

Contact number: ************@*****.***

Contact this candidate