Customer Service consultant with good numerical, analytic and banking

CURRICULUM VITAE

MASEGO ONTEFETSE NTHEBOLANG

Botswana ID: 602826812

D.O.B: 18 Dec 1983

Marital Status: Single

Postal Address P O Box 80795, Gaborone

Cell No: 77181515

*****************@*****.***

PERSONAL SUMMARY

I am a passionate, detail orientated and capable Customer Service Consultant who is professional in appearance as well as communication. I have no problem maintaining a friendly and positive attitude whilst assisting customers with their needs. On a personal level, I possess the ability to accept responsibility and handle confidential information safely. I am someone who thrives on delivering fantastic customer service. As a true professional I put the customer at the heart of everything I do, and always aims to get it right first time every time. Right now, I would like to join a company that has a supportive and collaborative environment and which can offer her fantastic future career opportunities.

CAREER HISTORY

CUSTOMER SERVICE CONSULTANT / -POD OPERATOR/ATM CUSTODIAN/LYC VISION HOLDER – 25-06-2017 TO DATE

STANBIC BANK- SELIBE PHIKWE

My duty is to ensure efficient, professional handling of customers. Duties;

● Attend to customer queries, ensure they are recorded, controlled and expedited, and keep customers advised of the progress made.

● Assist with transfers, forex, stop payment, stop payment, stop orders, deposit book, inventory management, ATM debit cards, assist customers with digital banking

● Cross sell to customers and refer to the Consultants

● As G POD Operator, I scrutinize cheques deposited over the counter and capture them.

● As the ATM Custodian, I monitor the up running of the ATM and make sure that customers receive he best service.

● Dealing with day to day banking enquiries from customers on the range of products and services.

● Listening to the customer’s needs and working hard to meet or even exceed them.

● Assist with the VAULT- cash handling. If Tellers exceed their limit, we count cash and lock it at the vault. Check the Vault balance after the Tellers finish balancing

● Assist my Supervisor with and other duties. For example: Checking the CCTV, Panic buttons and prepare the CCTV AND Panic button reports.

● Building meaningful relationships with customers.

● Identifying sales opportunities and generating leads.

● Assist DSAs with account opening –Transactional and loan accounts.

● Motivating ad leading the staff with regard to the Bank Vision. Always share with them LYC motivational quotes

VEHICLE AND ASSET FINANCE – April 2014 – June 2016 STANBIC BANK – GABORONE

My duty was to load and maintain deal information on the Hire Purchase ad leasing HP and L system and attending to customer transaction queries

Duties;

● Capture re-advances, due date changes and capital reductions on the HP and L system

● Fil contracts, computer reports, related documents ad forward all security documents to Credit department for safe keeping

CHEQUE VERIFICATION OFFICER SID CAP OPERATOR – JANUARY 2011 TO MARCH 2014 STANBIC BANK – GABORONE –BFC

● My duty was to scrutinize cheques, verify signatures and validate authenticity of deposited cheques.

● Capture signature cards for all accounts held within the Bank. KEY SKILLS AND COMPETENCIES

Professional

● Knowledge of personal banking products.

● Good numerical, analytical skills

● Can quickly get to know a banks full range of products and services.

● Attention to detail, Team player and have interpersonal communication skills

● Possess the drive and determination needed to continuously improve customer service.

● Ability to work well as part of a high-performing team.

● Can work in a fast paced and target driven environment. Personal

● Being willing to take on the unknown.

● Can plan and organise work unsupervised

● Can work under pressure to meet tight deadlines

AREAS OF EXPERTISE

Customer service

banking products

ACADEMIC QUALIFICATIONS

Currently studying COP(Certificate of Profeciency) at IAB(Insurance Academy of Botswana)

BIOBF- Botswana Institute of Banking and Finance – Completed Certificate in Banking December 2019

GIPS – AAT Qualifications 2008-2010

TSHWARAGANO BRIGADE – CABS-Certificate in Accounting and Business Studies 2005-2006

REFERENCES

Mrs Reginah Moloko

Manager Selebi Phikwe

Cell no:71418434/2610190

Mrs Maureen Ditlhakeng

Teamleader Vehicle and Asset Finance - Stanbic Tel:3619467/ 72690847

Mrs Mittah Gumbo

Manager Operations

Tel:3618634/ 75426746

Contact this candidate