CSR
Resume:
Kristen Lyles
Customer Service Representative
Dallas, TX 75252
********************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
PUA Adjudicator
Mastech Digital
February 2021 to Present
Approve and deny PUA claims for OHIO JFS
Customer Service Representative
Alorica - Dallas, TX
June 2020 to January 2021
Tier 2 CSR rep for Wisconsin unemployment
Customer Service Representative
Telvista - Dallas, TX
November 2019 to September 2020
Customer service representative for Metro by T-Mobile Mobile Specialist
T-ROC - Ashdown, AR
March 2019 to June 2019
Mobile phone sales agent
Collections Specialist
RGS Financial - Richardson, TX
December 2018 to February 2019
Loan collections specialist
Customer Service Representative
Teleperformance - Dallas, TX
October 2017 to October 2018
Tier 1 & Tier 2 Lead Agent for Adidas.com
Insurance Processor
Allstate Insurance - Richardson, TX
August 2017 to October 2017
Sends emails out to customer's regarding their auto claims Marketing Representative
Talus Payments - Dallas, TX
May 2017 to August 2017
Outbound marketing rep.
Makes outbound calls to small business owners to set appointments with regional managers for a presentation on our products and services.
Customer Service Representative
Harte-Hanks, Inc. - Texarkana, TX
March 2016 to March 2017
Trace Agent for FedEx Ground
Took inbound and outbound calls for customers while working on their cases for lost, damaged, or misdelivered packages.
Customer Service Representative
Alorica - Texarkana, AR
January 2015 to March 2016
Responsibilities
Outbound Sales Agent with DirecTV
Cashier
Best Buy - Texarkana, TX
October 2014 to January 2015
Responsibilities
Cashier and Customer Service Specialist
Customer Service Representative
Connextions, Inc - Richardson, TX
July 2013 to September 2013
Responsibilities
Inbound and outbound customer service agent who assisted customers with questions on their healthcare bill
Skills Used
customer service skills and interacting with employees and customers over the phone on a day to day basis
QAC REP
Torchmark - McKinney, TX
March 2013 to May 2013
Responsibilities
Made outbound calls to verify applications for life insurance Inbound Customer Service Agent for FedEx Department Harte Hanks - Texarkana, TX
June 2011 to June 2012
Scheduled pickups, tracked packages, created cases for lost or damaged packages June 2011 - June 2012
Tutor for ACE Program
Liberty-Eylau ISD - Texarkana, TX
August 2010 to June 2012
After school tutor for elementary school students. Education
Associates in Behavioral Science
Texarkana College - Texarkana, TX
August 2010 to Present
High School Diploma
Liberty-Eylau High School
August 2006 to May 2010
Skills
• Microsoft Office (10+ years)
• Customer Service
• Call Center
• CSR
• Customer Care
• Customer Support
• Outbound Sales
• Inside Sales
• Telemarketing
• Tutoring
• Phlebotomy
• Venipuncture
Certifications and Licenses
Certified Phlebotomist
June 2021
Entry level certified phlebotomist
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