Kara Lukasik

858-***-**** - admyxc@r.postjobfree.com

SUMMARY

** ***** ** ******** ************ experience in marketing, management, communications and customer service. Effective manager of 10-30 person staff and day-to-day business operations with dedication, flexibility and vision.

Consistent, adaptable, highly-driven leader with integrity and a commitment to excellence. Innovative with strategic execution of financial, marketing, and administrative programs

WORK HISTORY

2020 to Sunland RV Resorts, Golden Village Palms – Hemet, CA

Activities Director. Plan activities for guests of all ages. Execute Resort sponsored events, book entertainment, purchase all supplies and coordinate and supervise staff and volunteers to ensure a successful event. Assist in the operations of the Front Desk in alliance with the Front Desk Manger to ensure that all guests have an memorable experience while staying at the Resort.

2008-2020 Chula Vista RV Resort & Marina – Chula Vista, CA

2018-2020 Marina Manager. Coordinate with the Landscaping, Maintenance and Security supervisors, as well as the front office and booking staff to ensure all policies and procedures are followed. Oversee the planning of bi-annual Marine Swap meet and Annual Boat Appreciation Party. Approve all new tenant applications and all tenant vacancies for accuracy. Perform walks of the docks, grounds and retail space to inspect for cleanliness, repairs and tenant compliance with R&R.

2011-2018 Group Coordinator/Activities Director/Assistant Manager. Manage and train the front office and Boutique to up sell and increase sales for the Resort. Purchase items for the Boutique to increase sales and reduce cost of goods. Plan activities and execute Resort sponsored events, book entertainment, purchase supplies and supervise the activities staff. Coordinate all aspects of RV Group reservations to ensure maximum occupancy during off season.

2008-2011 Customer Service Representative/Slip Coordinator. Managed incoming inquires to the Marina & RV Resort, providing quotes for slips/sites and closing the sale to bring new tenants and boats into the Marina & RV Resort. Played a key role in ensuring seamless operations during software change. Provided detailed status reports on occupancy and forecasting of slip rentals and RV site occupancy.

1999-2002 Avail Medical – San Diego, CA

Sales & Marketing Coordinator & Customer Service Supervisor. Supervised the customer service departments for the three locations (San Diego, CA – Dallas, TX – Ashville, NC), ensuring constancy between locations and improving delivery times. Worked with multiple agencies to develop and place advertising in trade magazines. Reduced expenses at trade shows by managing all aspects of the multiple locations and venues. Serviced in house accounts to improve sales and ensure their continued business with Avail.

1995-1999 Pacific Devices – San Diego, CA

Customer Service Supervisor – supported the sales of the Pacific Device brand of medical devices. Responsible for tracking of orders through initial inquiry to order shipment.

1985-1995 North American Science Associates – Irvine, CA

Held a variety of different positions all related to sales and customer service. Supervised the customer support staff, coordinated sales efforts at trade shows and promoted the in-house product line.

EDUCATION

University of Phoenix – Masters of Education

Cal State San Marcos – Bachelors of Arts

Contact this candidate